True/False
Typically, organizations expect individuals in the technical support arena to have fully developed business skills when they join the workforce. These organizations will then teach them more advanced technical skills.
Correct Answer:

Verified
Correct Answer:
Verified
Q4: Skills people need that are unique to
Q5: Once a service desk analyst has developed
Q6: Which role would typically have the least
Q7: A typical service desk supervisor _.<br>A)works closely
Q8: Completion<br>-One responsibility of a service desk professional
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability
Q12: Experience with ITSM and quality management frameworks
Q13: The _ must ensure that information sources
Q14: Typically, the person who resolves an incident