True/False
Knowledge management is a critical process because the rapid pace of change makes it difficult for companies to provide service desk analysts as much training as the companies or the analysts would like.
Correct Answer:
Verified
Correct Answer:
Verified
Q1: In organizations that do not have a
Q2: Typically, when hiring people for front-line positions,
Q4: Skills people need that are unique to
Q5: Once a service desk analyst has developed
Q6: Which role would typically have the least
Q7: A typical service desk supervisor _.<br>A)works closely
Q8: Completion<br>-One responsibility of a service desk professional
Q9: Typically, organizations expect individuals in the technical
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability