Multiple Choice
The ____ must ensure that information sources are reusable, technically valid, and conform to knowledge management standards.
A) problem manager
B) service desk manager
C) knowledge engineer
D) service desk analysts
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Completion<br>-One responsibility of a service desk professional
Q9: Typically, organizations expect individuals in the technical
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability
Q12: Experience with ITSM and quality management frameworks
Q14: Typically, the person who resolves an incident
Q15: At the very least, companies expect people
Q16: The most successful service desk managers always
Q17: Generally, dispatchers try to resolve a high
Q18: In most cases, the ideal candidate for