Multiple Choice
Experience with ITSM and quality management frameworks and standards such as ITIL, are examples of ____ knowledge.
A) service industry
B) business industry
C) industry
D) soft
Correct Answer:
Verified
Correct Answer:
Verified
Q7: A typical service desk supervisor _.<br>A)works closely
Q8: Completion<br>-One responsibility of a service desk professional
Q9: Typically, organizations expect individuals in the technical
Q10: A set of tools that are used
Q11: _ is considered a soft skill.<br>A)Time-management<br>B)Problem-solving<br>C)Stress-management<br>D)Organizational ability
Q13: The _ must ensure that information sources
Q14: Typically, the person who resolves an incident
Q15: At the very least, companies expect people
Q16: The most successful service desk managers always
Q17: Generally, dispatchers try to resolve a high