Multiple Choice
____ is an international standard for IT service management that describes what an organization must do to prove that they are complying with the standard.
A) ISO 9000
B) MOF
C) ITIL
D) ISO 20000
Correct Answer:

Verified
Correct Answer:
Verified
Q6: The service asset and configuration management process
Q7: Which technique to diagnose problems reflects the
Q8: Completion<br>-Temporarily circumventing or minimizing the impact of
Q9: During the assessment and evaluation activity of
Q10: _ relies on a single fundamental principle:
Q12: Completion<br>-_ is the process responsible for granting
Q13: Data captured by service desk analysts is
Q14: Which is true?<br>A)Incident owners ensure that incidents
Q15: Which is true?<br>A)Standards describe best practices.<br>B)Standards provide
Q16: When using a multi-level approach to incident