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    Computing
  3. Study Set
    A Guide to Service Desk Concepts
  4. Exam
    Exam 4: The Process Component: Service Desk Processes and Procedures
  5. Question
    ____ Is an International Standard for IT Service Management That
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____ Is an International Standard for IT Service Management That

Question 11

Question 11

Multiple Choice

____ is an international standard for IT service management that describes what an organization must do to prove that they are complying with the standard.


A) ISO 9000
B) MOF
C) ITIL
D) ISO 20000

Correct Answer:

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