Multiple Choice
Which is true?
A) Standards describe best practices.
B) Standards provide guidance and suggestions.
C) Standards support organizations' efforts to design and continually improve processes.
D) Standards list mandatory controls that an organization must have to be certified.
Correct Answer:
Verified
Correct Answer:
Verified
Q10: _ relies on a single fundamental principle:
Q11: _ is an international standard for IT
Q12: Completion<br>-_ is the process responsible for granting
Q13: Data captured by service desk analysts is
Q14: Which is true?<br>A)Incident owners ensure that incidents
Q16: When using a multi-level approach to incident
Q17: Which is true?<br>A)Service desks typically focus equal
Q18: The following are steps performed in the
Q19: What is business process management?<br>A)An international standard
Q20: A procedure is a collection of interrelated