Multiple Choice
Which is true?
A) Incident owners ensure that incidents are assigned correctly and not passed along from level to level without any effort being made to identify a resolution.
B) Incident ownership means that whomever is trying to resolve the incident becomes the incident owner and performs all incident documentation.
C) Incident ownership means that the service desk will notify the customer of the correct person or group to call for questions regarding the status of each open incident.
D) Incident owners communicate with the problem management group to escalate major incidents to problem status if they are not solved within the target time.
Correct Answer:
Verified
Correct Answer:
Verified
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