Multiple Choice
Which technique to diagnose problems reflects the principle that 20 percent of the defects or failures that occur cause 80 percent of the problems?
A) Cause and effect analysis
B) Pareto analysis
C) Brainstorming
D) Kepner-Tregoe problem analysis
Correct Answer:

Verified
Correct Answer:
Verified
Q2: Which is true with respect to request
Q3: _ is the best practice framework most
Q4: The process of enabling beneficial changes to
Q5: ITIL defines _ as the effect an
Q6: The service asset and configuration management process
Q8: Completion<br>-Temporarily circumventing or minimizing the impact of
Q9: During the assessment and evaluation activity of
Q10: _ relies on a single fundamental principle:
Q11: _ is an international standard for IT
Q12: Completion<br>-_ is the process responsible for granting