Which Is True

Multiple Choice

Which is true?

A) Service desks typically focus equal attention on both incident and problem management, as both are critical to service restoration.
B) Since all incidents require root cause analysis, some service desks dedicate specific analysts to this task to ensure it is performed efficiently.
C) Root cause analysis typically happens during incident management if there is an outage affecting a large number of customers.
D) Root cause analysis may not be justified in situations where an easy to use and viable workaround exists.