Which Is True with Respect to Request Fulfillment and Incident

Multiple Choice

Which is true with respect to request fulfillment and incident management?

A) Most companies use the same process to manage both incidents and service requests in an effective and efficient manner.
B) Typically, management approval (e.g., financial approval) is needed to resolve incidents and fulfill service requests in a timely manner.
C) Incidents are often prioritized differently from service requests, because customers typically view restoring service as more critical than adding a new service.
D) Incident management provides input to and receives output from the knowledge management process; request fulfillment doesn't interact with the knowledge management process.