Multiple Choice
Which technique to diagnose problems involves defining and describing the problem, establishing possible causes, testing the most probable cause, and verifying the true cause?
A) Cause and effect analysis
B) Pareto analysis
C) Brainstorming
D) Kepner-Tregoe problem analysis
Correct Answer:
Verified
Correct Answer:
Verified
Q26: Completion<br>-_ is a characteristic that measures how
Q27: A _ stores configuration records throughout their
Q28: Typically, the person that resolves an incident
Q29: What is the service desk's role in
Q30: Completion<br>-_ escalation involves management and occurs when
Q32: Since the service desk typically owns all
Q33: Microsoft Operations Framework (MOF) speaks to five
Q34: After an incident is escalated to level
Q35: Which is true?<br>A)The process of incident tracking
Q36: Typically, the service desk retains ownership of