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What Is the Service Desk's Role in the Change Management

Question 29

Multiple Choice

What is the service desk's role in the change management process?


A) The service desk logs and approves emergency changes, so that impact to the business is minimized.
B) The service desk runs the CAB meetings and communicates the calendar of upcoming changes.
C) The service desk implements all changes that can be delivered and installed remotely.
D) The service desk tracks incidents caused by change via the incident management process.

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