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    CRM The Foundation
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    Exam 12: CRM Program Measurement and Tools
  5. Question
    Customer Equity Can Be Defined as the Sum of CLVs
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Customer Equity Can Be Defined as the Sum of CLVs

Question 40

Question 40

True/False

Customer equity can be defined as the sum of CLVs of all the company's individual customers less company expenditures discounted to a net present value.

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