Question 1

Top level managers require __________________ skills the most;

Accepted Answer

A) Technical 
B) Interpersonal 
C) Conceptual 
D) Mechanical

Question 2

Manufacturing was the main concern of personnel department during;

Accepted Answer

A) Mechanistic period 
B) Catalytic period 
C) Organist period 
D) Strategic period

Question 3

How does training and development offer competitive advantage to an organisation?

Accepted Answer

A) Removing performance decencies 
B) Deficiency is caused by a lack of ability 
C) Individuals have the aptitude and motivation to learn 
D) None of the above

Question 4

The model of personality as learned habits was developed by:

Accepted Answer

A) Dollard and Miller. 
B) Watson. 
C) Bandura. 
D) Skinner

Question 5

This model helps in determining and developing the favorable strategies, sequencing the content, and delivering media for the types of training objectives to be achieved.

Accepted Answer

A) System model 
B) Development model 
C) Instructional system development model 
D) Transition model

Question 6

The stage in which the learning curve levels off is called:

Accepted Answer

A) Learning capability 
B) Discouraging stage 
C) Over learning period 
D) Learning plateau

Question 7

"The key is not getting the right strategy but fostering strategic thinking". This statement was given by:

Accepted Answer

A) John enton 
B) Mintzberg 
C) RensisLikert 
D) Peter Senge

Question 8

Anderson's theory of skill development distinguishes between declarative and procedural knowledge. Procedural knowledge refers to knowing how to do something, but what is declarative knowledge?

Accepted Answer

A) Factual knowledge about a task 
B) Automatic task processing 
C) Muscle memory 
D) Associative knowledge of the task

Question 9

Which of these is an off - the - job training method?

Accepted Answer

A) Television 
B) Job rotation 
C) Orientation training 
D) Coaching

Question 10

__________ refers to the learning opportunities designed to help employees grow.

Accepted Answer

A) Training 
B) Development 
C) Education 
D) All of the above

Question 11

It is a process which relates to bringing a number of perspectives to finding a single answer - usually right or wrong:

Accepted Answer

A) Assimilating 
B) Diverging 
C) Converging 
D) Accommodating

Question 12

It is the ability to formulate unique approaches to problem solving and decision making:

Accepted Answer

A) System thinking 
B) Creativity 
C) Personal mastery 
D) Sensitivity

Question 13

It is understood as the ability of an organization to gain insight and understanding from experience through experimentation, observation, analysis and a willingness to examine both success and failures:

Accepted Answer

A) Learning organizations 
B) System thinking 
C) Organizational learning 
D) Mental models

Question 14

Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?

Accepted Answer

A) All of the below 
B) Lack of managerial support 
C) Ridicule from colleagues 
D) Low self-efficacy

Question 15

Information processing model and the social interaction model refers to:

Accepted Answer

A) Cognitive theory of learning 
B) Behaviourism theory 
C) Forgetting theory 
D) Retention theory

Question 16

This learning style prefers using your body, hands and sense of touch:

Accepted Answer

A) Kinesthetic 
B) Logical 
C) Social 
D) Mathematical

Question 17

Which of the following is a benefit of employee training?

Accepted Answer

A) Improves morale 
B) Helps people identify with organisational goals 
C) Provides a good climate for learning, growth and co - ordination 
D) None of the above

Question 18

The processes that drive behaviour in Bandura's model are called:

Accepted Answer

A) reciprocal determinism. 
B) principle of opposites 
C) motivational forces 
D) internal self-regulatory processes.

Question 19

SWOT Analysis is a tool for;

Accepted Answer

A) Determining organization's mission 
B) Developing organizational goals 
C) Formulating strategies 
D) Environmental scanning

Question 20

Which of these is the benefit of needs assessment?

Accepted Answer

A) Assessment makes training department more accountable 
B) Higher training costs 
C) Loss of business 
D) Increased overtime working

Exam 1: Training, Learning, and Organizational Development