Question 1

The basic managerial skill(s) is(are)

Accepted Answer

A)  To supervise
B)  To stimulate
C)  To motivate
D)  All of the above D

Question 2

The 'effective negotiation' is included in

Accepted Answer

A)  personal competencies
B)  interpersonal competencies
C)  business management
D)  Both A and C B

Question 3

The unique characteristics of a learning organization is that:

Accepted Answer

A)  the members learn about each other
B)  it has the capacity to gather new information and use it for improvement
C)  it focuses on selecting new employees who love learning and are highly skilled
D)  employees are rewarded for submitting creative suggestions and participating in their implementation B

Question 4

A Verification of deficiencies in performance to determine training or job rotation is called

Accepted Answer

A)  need analysis competency model
B)  competency model
C)  task analysis
D)  performance analysis

Question 5

Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?

Accepted Answer

A)  All of the below
B)  Ridicule from colleagues
C)  Low self-efficacy
D)  Lack of managerial support

Question 6

The major difference between training and education is that:

Accepted Answer

A)  education refers more to acquiring specific skills.
B)  education is more closely related to learning a particular job.
C)  training provides more general knowledge.
D)  training narrows the range of responses while education broadens the range.

Question 7

In assessing training needs, an examination of production efficiency, labor costs, turnover, and accidents would be part of which training needs analysis?

Accepted Answer

A)  Personnel
B)  Task
C)  operations
D)  organizational

Question 8

Training needs analysis can take place at organisational, task, and person levels. At the organisational level, it broadly examines what are the organisation's strategic plans and where is training and development needed to fit into the planning. Organisational training needs generally occur when:

Accepted Answer

A)  There is some kind of barrier hindering the achievement of organisational aims and objectives which is best removed by training.
B)  Information technology systems need upgrading.
C)  Other competing organisations are conducting extensive training programmes.
D)  Government provides additional funding.

Question 9

The systems model of training contains three phases: __________, training and development, and evaluation.

Accepted Answer

A)  Preparation
B)  assessment
C)  introduction
D)  organizing

Question 10

The collection of all the exercises and instrument that are used to identify individual needs for development is classified as

Accepted Answer

A)  psychological testing
B)  performance appraisals
C)  assessment centers
D)  both a and c

Question 11

Areas of improvement like knowledge, skills etc. are identified which needs improvement through:

Accepted Answer

A)  Job analysis
B)  Performance gap analysis
C)  Monitoring
D)  Training delivery

Question 12

Training needs assessment is usually related to:

Accepted Answer

A)  Organizational performance
B)  Individual
C)  Both organizational and individual performance
D)  None of the above

Question 13

The best reason for presenting a training program is because:

Accepted Answer

A)  it contributes to the organization's goals and objectives
B)  it has been highly advertised.
C)  Competitors are using the training.
D)  Concern about federal agency pressure.

Question 14

There is no one theory of learning that can be applied to any training programme. The social learning theory has been used successfully in many settings and can be broken down into component parts involving observation, practise, and feedback. Bandura found that various factors also enhanced training such as:

Accepted Answer

A)  All of the below.
B)  Models being the same race and gender as the trainee.
C)  Models perceived to be friendly and helpful.
D)  High status models

Question 15

Fitts (1962) proposed that skill development occurs in which of the following orders?

Accepted Answer

A)  Affective, cognitive, associative, autonomous
B)  Associative, cognitive, autonomous
C)  Cognitive, affective, associative, autonomous
D)  Cognitive, associative, autonomous

Question 16

Which of the following is not included in Gagné's six types of learning?

Accepted Answer

A)  Basic learning
B)  Affective learning
C)  Cognitive strategies
D)  Motor Skills

Question 17

Declarative knowledge refers to:

Accepted Answer

A)  The ability to explain how to perform a task
B)  Knowing what is required in order to perform a task
C)  Factual or explicit knowledge
D)  Knowing how to do something

Question 18

In an economic downturn, training budgets are likely to be cut and the case for training needs to be strongly made. Recent research by Anderson (2007) has confirmed previous findings that relatively few organisations perform thorough evaluations. Why could this be?

Accepted Answer

A)  A threat of union action
B)  Training success is obvious and no detailed assessment is required
C)  Managers do not want to be associated with a training programme that could be assessed as a waste of resources
D)  None of the above

Question 19

The first step in training process is

Accepted Answer

A)  need analysis
B)  instructional design
C)  implement
D)  evaluate

Question 20

A legitimate difference between andragogy versus methods for teaching children focuses on

Accepted Answer

A)  the ability to utilize past experience in the training
B)  the desire to participate in the learning experience
C)  the desire for relevant learning that is problem-centered
D)  the need to involve the learner in the learning process

Exam 2: Training and Development: Importance, Methods, and Evaluation