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    Certification
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    Customer Relationship Management (CRM)
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    Exam 1: Customer Relationship Management and Consumer Behavior
  5. Question
    Third Step in Customer's Value Analysis
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Third Step in Customer's Value Analysis

Question 12

Question 12

Multiple Choice

Third step in customer's value analysis


A) assessing attributes importance
B) assessing company\s performance
C) monitoring competitors performance
D) both b and c

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