Multiple Choice
Positive disconfirmation of consumer expectations occurs when:
A) expectations meet perceptions.
B) expectations exceed perceptions.
C) expectations are less than perceptions.
D) perceptions are less than expectations.
E) expectations meet or exceed perceptions.
Correct Answer:
Verified
Correct Answer:
Verified
Q11: Which of the following is NOT a
Q12: Which of the following tactics would yield
Q13: Which of the following are service quality
Q14: One of the major factors driving desired
Q15: According to one group of consultants,on average,_
Q17: The most popular definition of customer satisfaction/dissatisfaction
Q18: Inflated satisfaction ratings received from a limited
Q19: What factors should be considered before a
Q20: All of the following are benefits of
Q21: Naomi's children are giving her a week