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    Exam 11: Defining and Measuring Customer Satisfaction
  5. Question
    The Primary Contribution of Babich's Customer Satisfaction Models Is That
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The Primary Contribution of Babich's Customer Satisfaction Models Is That

Question 33

Question 33

Multiple Choice

The primary contribution of Babich's customer satisfaction models is that it stresses the importance of knowing _____ satisfaction ratings.


A) customer
B) supplier
C) employee
D) competitor
E) stock holder

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