Multiple Choice
____ is the level of service quality a customer believes is likely to occur.
A) Desired service
B) Predicted service
C) Ideal service
D) Adequate service
E) Derived expectations
Correct Answer:
Verified
Correct Answer:
Verified
Q31: Identify 5 common criticisms of customer satisfaction
Q32: When forming customer expectations,the firm's brochure acts
Q33: The primary contribution of Babich's customer satisfaction
Q34: According to the Journal of the Academy
Q35: The higher the number of perceived service
Q36: Customers are most dissatisfied when a _
Q37: Under which of the following scenarios is
Q39: In general,the distribution of most companies' customer
Q40: When forming customer expectations,price acts as a(n):<br>A)enduring
Q41: Customer satisfaction can be defined by comparing:<br>A)predicted