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    Services Marketing Concepts
  4. Exam
    Exam 12: Defining and Measuring Service Quality
  5. Question
    All of the Following Are Factors Influencing the Delivery Gap
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All of the Following Are Factors Influencing the Delivery Gap

Question 10

Question 10

Multiple Choice

All of the following are factors influencing the delivery gap except:


A) research orientation.
B) role ambiguity.
C) disperson of control.
D) inadequate support.
E) role conflict.

Correct Answer:

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