Essay
List the five dimensions of service quality.Which dimension is typically rated by customers as the most important? Which is typically rated as the least important?
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Q7: Understanding the customer is a critical step
Q8: _ examine(s) the customer'sperspective of a firm's
Q9: The component of a firm's service quality
Q10: All of the following are factors influencing
Q11: Employee willingness to perform and employee-job fit
Q13: The SERVQUAL dimension that is typically noted
Q14: The distance between a customer's expectations of
Q15: The firm's overemphasis on cost reduction and
Q16: The SERVQUAL dimension that measures consumer views
Q17: _ refers to the service firm's commitment