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    Exam 12: Defining and Measuring Service Quality
  5. Question
    Minimizing the Amount of Role Conflict and Role Ambiguity Experienced
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Minimizing the Amount of Role Conflict and Role Ambiguity Experienced

Question 6

Question 6

Multiple Choice

Minimizing the amount of role conflict and role ambiguity experienced by employees will help reduce the size of the _____ gap.


A) knowledge
B) standards
C) delivery
D) communications
E) confirmation

Correct Answer:

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