If a Customer Needs a Solution the Salesperson Does Not

Multiple Choice

If a customer needs a solution the salesperson does not have available,recommending a competing company's solution will most likely:

A) increase the customer's trust in the salesperson
B) destroy the customer's relationship with the salesperson
C) lead to a joint partnership between the two firms
D) persuade the customer to buy the salesperson's solution
E) reinforce the need to engage in more transactional sales