Multiple Choice
When a sales person does not follow-through and follow-up on a sale what is lost?
A) market share
B) loyalty
C) credibility
D) sale
E) ethics
Correct Answer:
Verified
Correct Answer:
Verified
Q42: Research shows that customers who have good
Q43: _encompasses all activities that enhance or facilitate
Q44: Suggestion selling should be viewed as a
Q45: The _provides a quick and efficient way
Q48: Which of the following is a major
Q49: Another name for full-line selling is:<br>A)upselling.<br>B)suggestion selling.<br>C)cross-selling.<br>D)partnering.<br>E)value-added
Q50: In the field of selling,upselling means selling
Q51: When a customer complains,it is important to:<br>A)encourage
Q52: Value reinforcement means positive bragging and getting
Q74: Surveys show that poor service and lack