When a Customer Complains,it Is Important To

Multiple Choice

When a customer complains,it is important to:

A) encourage them to vent their feelings to you,the salesperson.
B) refer them to whoever was the cause of the problem in the company.
C) ask customers instead to focus on the benefits of making that purchase.
D) request them not to talk to friends about their complaints.
E) remind them that they are perceiving the situation incorrectly.