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    Exam 11: Determining Customer Needs With a Consultative Questioning Strategy
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    Yvette Has Been Told by Her Sales Manager That She
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Yvette Has Been Told by Her Sales Manager That She

Question 11

Question 11

Multiple Choice

Yvette has been told by her sales manager that she should use more "figurative language" during her sales presentations.Yvette should increase her use of:


A) emotional link
B) metaphors
C) bridge statements
D) persuasive words
E) features

Correct Answer:

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