Question 1

To be accurate, objectives should be SMART.What does the M in SMART stand for?

Accepted Answer

A) Memorable 
B) Measurable 
C) Mechanistic 
D) Methodical 
E) Multifaceted

Question 2

If bad weather in a sales territory were to occasionally cause a significant drop in sales for a particular salesperson, and total sales is a performance criterion on their evaluation, the measure has not met the test of being:

Accepted Answer

A) valid 
B) reliable 
C) acceptable 
D) feasible 
E) specific

Question 3

With the critical incidents method, managers simply have a file folder for each employee, which can be hard copy or electronic.

Accepted Answer

A) True 
 B)False

Question 4

Whenever an employee has a major achievement, Anna asks that employee to send her an email describing the achievement.Likewise, if an employee makes a mistake, Anna asks the employee to send her an email describing the mistake and what happened.When it's time to do performance appraisals, Anna brings all the emails she received from each employee together to create an appraisal.It appears Anna is using the ________ method of performance appraisal.

Accepted Answer

A) critical incidents 
B) management by objectives 
C) graphic rating 
D) behavioral anchored rating 
E) qualitative ranking

Question 5

Briefly discuss the differences between evaluative performance reviews and developmental performance reviews.

Accepted Answer

The answer of Briefly discuss the differences between evaluative performance...

Question 6

Charlie beat his deadline three times this month.Kara, his supervisor, puts a note in his file so she will remember his efforts during his performance evaluation later this year.Kara's note represents a ________________.

Accepted Answer

A) critical incident 
B) complaint 
C) formal charge 
D) promotion 
E) performance appraisal

Question 7

_______________ is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization.

Accepted Answer

A) Performance appraisal 
B) Performance management 
C) Production management 
D) Work documentation 
E) Performance monitoring

Question 8

Rating everyone high on this exam would be associated with what error?

Accepted Answer

A) Leniency 
B) Halo 
C) Bias 
D) Goodness 
E) Central tendency

Question 9

"Coming to Appointments: 30 minutes early, 15 minutes early, 5 minutes early, on time, 5 minutes late, 15 minutes late, never arrive." This scale would most likely be associated with what performance appraisal method?

Accepted Answer

A) BARS 
B) Organic behavior scale 
C) Checklist 
D) Critical incident scale 
E) MBO

Question 10

In step three of the performance appraisal process, "informal performance appraisal" refers to __________________.

Accepted Answer

A) an informal application process 
B) an informal selection process 
C) regular feedback on performance 
D) regular meetings with a mentor 
E) work documentation

Question 11

___________ error occurs when the rater evaluates subordinates that he or she considers similar to himself or herself as a better employee.

Accepted Answer

A) Contrast 
B) Similarity 
C) Distributional 
D) Proximity 
E) Attribution

Question 12

Acceptability means that the use of the measure is appropriate to the people that must use it.

Accepted Answer

A) True 
 B)False

Question 13

What are the three major reasons for performing performance appraisals?

Accepted Answer

The answer of What are the three major reasons for...

Question 14

Alexander supervises three workers who repair watches in the jewelry department.He bases his performance appraisal of the workers on the number of watches each employee repairs each week.It appears that Alexander is basing his appraisal on ________.

Accepted Answer

A) traits 
B) behaviors 
C) results 
D) incidents 
E) None of the above

Question 15

In what type of method are annual performance goals established jointly between the manager and employee?

Accepted Answer

A) Productivity measurement and evaluation systems 
B) MBO 
C) Assessment centers 
D) Critical incidents 
E) OB modification

Question 16

To avoid performance appraisal problems, managers should do all of the following EXCEPT:

Accepted Answer

A) use multiple raters. 
B) let employees determine their initial evaluation grade. 
C) give the measure the OUCH and Blanchard tests. 
D) train all evaluators. 
E) minimize trait-based evaluations whenever possible.

Question 17

Critical incidents are commonly used for developmental decisions and evaluative decisions.

Accepted Answer

A) True 
 B)False

Question 18

When using subordinates to evaluate employees' performance, ________ must be maintained.

Accepted Answer

A) transparency 
B) safety 
C) integrity 
D) anonymity 
E) ranking

Question 19

What are the major options for appraisal of employees? Discuss each option, identifying the one that you think is "best" and why you chose that option.

Accepted Answer

The answer of What are the major options for appraisal...

Question 20

Cole's performance appraisal describes his actions along a continuum.For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.

Accepted Answer

A) ranking 
B) management by objectives 
C) graphic rating 
D) behaviorally anchored rating 
E) qualitative ranking

Exam 8: Performance Management and Appraisal

To be accurate, objectives should be SMART.What does the M in SMART stand for?

If bad weather in a sales territory were to occasionally cause a significant drop in sales for a particular salesperson, and total sales is a performance criterion on their evaluation, the measure has not met the test of being:

With the critical incidents method, managers simply have a file folder for each employee, which can be hard copy or electronic.

Briefly discuss the differences between evaluative performance reviews and developmental performance reviews.

Charlie beat his deadline three times this month.Kara, his supervisor, puts a note in his file so she will remember his efforts during his performance evaluation later this year.Kara's note represents a ________________.

_______________ is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization.

Rating everyone high on this exam would be associated with what error?

"Coming to Appointments: 30 minutes early, 15 minutes early, 5 minutes early, on time, 5 minutes late, 15 minutes late, never arrive." This scale would most likely be associated with what performance appraisal method?

In step three of the performance appraisal process, "informal performance appraisal" refers to __________________.

___________ error occurs when the rater evaluates subordinates that he or she considers similar to himself or herself as a better employee.

Acceptability means that the use of the measure is appropriate to the people that must use it.

What are the three major reasons for performing performance appraisals?

Alexander supervises three workers who repair watches in the jewelry department.He bases his performance appraisal of the workers on the number of watches each employee repairs each week.It appears that Alexander is basing his appraisal on ________.

In what type of method are annual performance goals established jointly between the manager and employee?

To avoid performance appraisal problems, managers should do all of the following EXCEPT:

Critical incidents are commonly used for developmental decisions and evaluative decisions.

When using subordinates to evaluate employees' performance, ________ must be maintained.

What are the major options for appraisal of employees? Discuss each option, identifying the one that you think is "best" and why you chose that option.