Question 1

One of the biggest problems that limit the evaluating and motivating potential of the appraisal process is:

Accepted Answer

A) bombarding the employee with a lot of negative information that they have not heard during coaching. 
B) allowing the employee to bring up issues with equipment or material that keep them from performing . 
C) giving feedback on how to improve in the next appraisal period. 
D) providing hard facts on results achieved during the evaluation period. 
E) Providing appraisal information from many different sources (360 degree feedback)

Question 2

Performance appraisal describes the process of identifying,measuring,managing,and developing people in an organization.

Accepted Answer

A) True 
 B)False

Question 3

Briefly discuss the value and the drawbacks of a 360° evaluation.

Accepted Answer

The answer of Briefly discuss the value and the drawbacks...

Question 4

What is the major function of performance appraisal? Discuss the steps in the appraisal process.

Accepted Answer

The answer of What is the major function of performance...

Question 5

The MBO method is one of the best methods of developing employees.

Accepted Answer

A) True 
 B)False

Question 6

"Coming to Appointments: 30 minutes early,15 minutes early,5 minutes early,on time,5 minutes late,15 minutes late,never arrive." This scale would most likely be associated with what performance appraisal method?

Accepted Answer

A) BARS 
B) Organic behavior Scale 
C) Checklist 
D) Critical incident scale 
E) MBO

Question 7

If something is valid it is a consistent measure.

Accepted Answer

A) True 
 B)False

Question 8

To provide accurate performance appraisals,Samantha keeps a box of index cards on each of her employee.When an employee does something particularly well or particularly poorly,Samantha writes the event down on a card and puts it in that employee's box. It appears Samantha is using the ______ method of performance appraisal.

Accepted Answer

A) critical incidents 
B) management by objectives 
C) narrative method 
D) behavioral anchored rating

Question 9

Some evaluation items like attitude,initiative,and promotability are difficult to measure _______.

Accepted Answer

A) objectively 
B) honestly 
C) decisively 
D) independently

Question 10

Charlie beat his deadline three times this month.Kara,his supervisor,puts a note in his file,so she will remember his efforts during his performance evaluation later this year.Kara's note represents a ________________.

Accepted Answer

A) critical incident 
B) complaint 
C) formal charge 
D) promotion

Question 11

Attribution error states that similar marks may be given to items that are near each other on the performance appraisal form,regardless of differences in performance on those measures.

Accepted Answer

A) True 
 B)False

Question 12

Han believes that all his employees do a good job.When he gives performance appraisals,he rates everyone as "average" because he thinks that doing a good job is an average rating.In reality,several of Han's employees are excellent and several are below average.It appears Han is making a _________ error in his performance appraisals.

Accepted Answer

A) recency 
B) contrast 
C) attributional 
D) distributional

Question 13

Samuel's supervisor is reviewing his attendance and punctuality record as part of an annual evaluation.This type of evaluation is known as a _________ appraisal.

Accepted Answer

A) trait 
B) behavior 
C) results 
D) statistical

Question 14

Tammy is evaluating employees on the 2nd shift.Sara,whose son attends Tammy's alma mater,receives a higher ranking than her peers.Tammy is exhibiting _________ toward Sara,which affects the outcome of the evaluation.

Accepted Answer

A) bias 
B) discrimination 
C) consistency 
D) hostility

Question 15

What is the key difference between BARS and the Graphic Rating Scale?

Accepted Answer

The answer of What is the key difference between BARS...

Question 16

Which performance appraisal method is most associated with file folders of positive and negative performance of employees?

Accepted Answer

A) Narrative method 
B) BARS 
C) Critical incidents 
D) MBO 
E) Ranking method

Question 17

Physical actions or behaviors can be directly observed,and are therefore more likely to be a valid assessment of the individual's performance.

Accepted Answer

A) True 
 B)False

Question 18

What are the major options for appraisal of employees? Discuss each option,identifying the one that you think is "best",and why you chose that option.

Accepted Answer

The answer of What are the major options for appraisal...

Question 19

Which performance measure generally meets the requirements of the OUCH Test better and is more acceptable to both employees and employers?

Accepted Answer

A) Physical measures 
B) Trait measures 
C) Psychological measures 
D) Behavioral measures 
E) Results measures

Question 20

Whenever an employee has a major achievement,Anna asks that employee to send her an email describing the achievement.Likewise,if an employee makes a mistake,Anna asks the employee to send her an email describing the mistake and what happened.When it's time to do performance appraisals,Anna brings all the emails she received from each employee together to create an appraisal.It appears Anna is using the ________ method of performance appraisal.

Accepted Answer

A) critical incidents 
B) management by objectives 
C) graphic rating 
D) behavioral anchored rating

Exam 8: Performance Management and Appraisal

One of the biggest problems that limit the evaluating and motivating potential of the appraisal process is:

Performance appraisal describes the process of identifying,measuring,managing,and developing people in an organization.

Briefly discuss the value and the drawbacks of a 360° evaluation.

What is the major function of performance appraisal? Discuss the steps in the appraisal process.

The MBO method is one of the best methods of developing employees.

"Coming to Appointments: 30 minutes early,15 minutes early,5 minutes early,on time,5 minutes late,15 minutes late,never arrive." This scale would most likely be associated with what performance appraisal method?

If something is valid it is a consistent measure.

Some evaluation items like attitude,initiative,and promotability are difficult to measure _______.

Charlie beat his deadline three times this month.Kara,his supervisor,puts a note in his file,so she will remember his efforts during his performance evaluation later this year.Kara's note represents a ________________.

Attribution error states that similar marks may be given to items that are near each other on the performance appraisal form,regardless of differences in performance on those measures.

Samuel's supervisor is reviewing his attendance and punctuality record as part of an annual evaluation.This type of evaluation is known as a _________ appraisal.

Tammy is evaluating employees on the 2nd shift.Sara,whose son attends Tammy's alma mater,receives a higher ranking than her peers.Tammy is exhibiting _________ toward Sara,which affects the outcome of the evaluation.

What is the key difference between BARS and the Graphic Rating Scale?

Which performance appraisal method is most associated with file folders of positive and negative performance of employees?

Physical actions or behaviors can be directly observed,and are therefore more likely to be a valid assessment of the individual's performance.

What are the major options for appraisal of employees? Discuss each option,identifying the one that you think is "best",and why you chose that option.

Which performance measure generally meets the requirements of the OUCH Test better and is more acceptable to both employees and employers?