Question 1

Which of the following is true about the Johari Window?

Accepted Answer

A)  Choosing to withhold your personal information from others increases the unknown quadrant.
B)  When you get to know someone better, your blind quadrant gets larger.
C)  Learning more about yourself reduces your hidden quadrant.
D)  When you tell other people about yourself, your hidden area gets smaller.
E)  All of these are true about the Johari Window. D

Question 2

Within the human relations quadrant, a key assumption is that the best way to develop committed and involved employees is to

Accepted Answer

A)  Let them develop their own job descriptions
B)  Give them annual pay increases
C)  Give them opportunities to mentor other employees
D)  Encourage them to use creative thinking techniques
E)  Provide them with opportunities to be involved in organizational processes E

Question 3

Which conflict management approach is described as unassertive and uncooperative?

Accepted Answer

A)  Collaboration
B)  Competition
C)  Avoidance
D)  Accommodation
E)  Compromise C

Question 4

Which barrier to effective interpersonal communication occurs when the sender crafts a message so as to impress and not offend a person in a position of authority?

Accepted Answer

A)  Status
B)  Hidden agendas
C)  Hostility
D)  Inarticulateness
E)  Difference in communication styles

Question 5

In which stage of development are the goals of the group established and the task defined?

Accepted Answer

A)  Storming
B)  Forming
C)  Performing
D)  Reforming
E)  Norming

Question 6

Guidelines for giving feedback include all of the following, EXCEPT?

Accepted Answer

A)  Give feedback in a private place.
B)  Provide feedback on only the negative behaviors that need to be changed.
C)  Present specific examples of behaviors you have observed.
D)  Allow the receiver time to respond.
E)  Ask the receiver to clarify, explain, change, or correct.

Question 7

What aspects of communication does the richness of a medium describe?

Accepted Answer

A)  The number of words a medium can convey in a specific statement
B)  How well the medium can handle multiple pieces of information simultaneously
C)  The total length of an overall conversation conveyed by the medium
D)  The degree to which the medium allows noise in the conversation
E)  None of these

Question 8

Which of the following is true about conflict?

Accepted Answer

A)  The consequences of conflict depend upon the type of conflict
B)  The consequences of conflict are often negative, so it should be discouraged
C)  Conflict is inevitable, so it should be managed, rather than avoided.
D)  All of these are true about conflict
E)  The consequences of conflict depend upon the type of conflict and conflict is inevitable, so it should be managed, rather than avoided, but the consequences of conflict should not be discouraged.

Question 9

In terms of the axes of the Competing Values Framework, which values are emphasized in the human relations quadrant?

Accepted Answer

A)  Flexibility and stability
B)  Flexibility and external focus
C)  Internal focus and flexibility
D)  External focus and stability
E)  Stability and internal focus

Question 10

Which guideline should be followed in developing an effective performance management system?

Accepted Answer

A)  Feedback should be given only once a year.
B)  Feedback should be oral only.
C)  The employee should be encouraged to complete a self-evaluation.
D)  Employees should not participate in designing the program that will be used to evaluate them.
E)  Only general feedback on employee behavior over the past year should be provided.

Question 11

All of the following are disadvantages of involving employees in the decision making process EXCEPT?

Accepted Answer

A)  If employees do not have the proper expertise, participative decision making will likely result in a low-quality decision.
B)  Employees are often able to identify potential obstacles to implementing a decision as well as ways to avoid them.
C)  If meetings are not well structured, individuals with appropriate expertise may fail to contribute to the discussion.
D)  When group members are overly cohesive, they may also become overly concerned with gaining consensus and suffer from groupthink.
E)  If meetings are not well structured, individuals with little or insufficient knowledge can over-contribute and dominate the discussion.

Question 12

In the communication process, what is the step where we translate a set of ideas into a system of symbols such as words or numbers?

Accepted Answer

A)  Encoding
B)  Noise
C)  Decoding
D)  Selecting a medium
E)  Feedback

Question 13

What is role conflict?

Accepted Answer

A)  It occurs when an individual perceives information regarding his or her job to be inconsistent or contradictory.
B)  It occurs when an individual does not have enough information about what he or she should be doing.
C)  It occurs when an individual does not like what he or she should be doing.
D)  It occurs when two employees disagree about how quickly a task can be accomplished.
E)  None of these is a description of role conflict.

Question 14

Which of the following is NOT a key to effective delegating?

Accepted Answer

A)  Clarify, in your own mind, what it is that you want done before meeting with the employee.
B)  Assign tasks that require your employees to go beyond their current abilities and step in immediately if things start to get off track.
C)  Meet with the employee to discuss your expectations and answer any questions the employee may have.
D)  Allow the employee to do the task in a way that is most comfortable for the employee.
E)  Hold the employee responsible for the work and any difficulties that may occur.

Question 15

Teams go through four stages of development that include all of the following except?

Accepted Answer

A)  Storming
B)  Forming
C)  Performing
D)  Conforming
E)  Norming

Question 16

Which quadrant of the Johari Window represents the aspects of yourself that others see but you do not recognize?

Accepted Answer

A)  Open
B)  Blind
C)  Available
D)  Hidden
E)  Unknown

Question 17

Which barrier to effective interpersonal communication occurs when the receiver is already angry with the person sending the message and thus interprets any new message in a negative way?

Accepted Answer

A)  Status
B)  Hostility
C)  Hidden agendas
D)  Inarticulateness
E)  Difference in communication styles

Question 18

Which characteristics below describe performance management systems that are based on organizational values reflecting involvement, communication and trust?

Accepted Answer

A)  They are used as a time to clarify the employee's career needs
B)  They are conducted on an annual basis
C)  They focus solely on employee performance
D)  The performance review is seen as a time to clarify standards
E)  All of these

Question 19

Which conflict management approach is most assertive and least cooperative?

Accepted Answer

A)  Collaboration
B)  Competition
C)  Accommodation
D)  Compromise
E)  Avoidance

Question 20

All of the following are reasons conflict occurs in organizations EXCEPT?

Accepted Answer

A)  Competition for scarce resources
B)  Similar goals
C)  Differing worldviews held by different cultural groups
D)  Communication errors
E)  Differences in values

Exam 6: Creating and Sustaining Commitment and Cohesion