Question 1

A manager should do all of the following EXCEPT which one to prepare for an effective meeting?

Accepted Answer

A) Set objectives for the meeting 
B) Select appropriate participants for the meeting 
C) Prepare and distribute an agenda at the meeting 
D) Select an appropriate time and place to meet 
E) Ensure whether special equipment if necessary for the meeting

Question 2

Individuals who score high on this factor of the Five-Factor model of personality are described as organized, responsible, and self-disciplined.

Accepted Answer

A) Conscientiousness 
B) Extraversion 
C) Thinking 
D) Neuroticism 
E) Agreeableness

Question 3

Which of the following statements is true about advocacy groups?

Accepted Answer

A) They are a method for stimulating conflict. 
B) They are similar to the collaborative method of conflict resolution. 
C) Their purpose is to create higher quality decisions. 
D) All of these are true about advocacy groups. 
E) They are similar to the collaborative method of conflict resolution and their purpose is to create higher quality decisions but they are not a method for stimulating conflict.

Question 4

Which of the following activities is part of the manager's role as a coach?

Accepted Answer

A) Helping employees develop their self-awareness 
B) Emphasizing goals and standards as a means to enhance performance results 
C) Providing the employee with specific information the employee needs to enhance work performance 
D) All of these 
E) Helping employees develop their self-awareness and emphasizing goals and standards as a means to enhance performance results, but not providing the employee with specific information the employee needs to enhance work performance

Question 5

Which of the following suggestions will help a manager run an effective meeting?

Accepted Answer

A) Start the meeting 15 minutes after the scheduled start time to allow people time to socialize. 
B) Use the agenda only as a general guideline, be flexible enough to add and subtract items. 
C) Make sure that someone is taking minutes. 
D) Allow people to contribute as they are comfortable; do not call on people for participation. 
E) Schedule the meeting for a longer period of time than needed, just in case additional issues come up for discussion.

Question 6

Which barrier to effective interpersonal communication occurs when the sender has motives that he or she prefers not to reveal?

Accepted Answer

A) Hidden agendas 
B) Hostility 
C) Inarticulateness 
D) Status 
E) Difference in communication styles

Question 7

Which of the following is NOT one of the guidelines for asking for feedback?

Accepted Answer

A) Prepare to hear things that may make you uncomfortable. 
B) Be specific about the types of information you are looking for and how you will use this information. 
C) Be aware that the person giving you the feedback is describing his/her perception of the situation. 
D) Do not ask questions about the feedback because it may make the person giving the feedback feel defensive. 
E) Express your appreciation for the person who has given you feedback.

Question 8

All of the following are advantages of involving employees in the decision-making process EXCEPT?

Accepted Answer

A) There is greater knowledge or expertise brought to bear on the problem. 
B) Employees have a greater commitment to implementing a decision in which they were involved. 
C) Increasing the number of people involved in the decision reduces the time it takes to reach a decision. 
D) Involving employees enhances their skills and abilities and helps them grow and develop as organizational members. 
E) Employee participation allows for a wider range of values and perspectives to be discussed in the decision-making process.

Question 9

Individuals who score high on this factor of the Five-Factor model of personality are described as good-natured, trusting of others, and forgiving of their mistakes.

Accepted Answer

A) Conscientiousness 
B) Thinking 
C) Neuroticism 
D) Agreeableness 
E) Extraversion

Question 10

Which quadrant of the Johari Window represents the aspects of yourself that you know but do not reveal to others?

Accepted Answer

A) Open 
B) Blind 
C) Available 
D) Hidden 
E) Unknown

Question 11

Which of the following is a key to effective delegating?

Accepted Answer

A) Make sure the employee works only on the assignment you are delegating rather than on other regular tasks. 
B) Decide how often you will meet with the employee to review progress, and only discuss progress during those meetings. 
C) Tell the employee exactly how to do the task so you are not disappointed with the results. 
D) Rush to the rescue at the first sign of failure. 
E) Recognize the employee's accomplishments and show appreciation.

Question 12

Which barrier to effective interpersonal communication occurs when the sender has difficulty expressing the concept?

Accepted Answer

A) Hidden agendas 
B) Hostility 
C) Inarticulateness 
D) Status 
E) Difference in communication styles

Question 13

Which of the following characteristics can be used to differentiate teams from groups?

Accepted Answer

A) Team members share common values. 
B) Team members work together interdependently. 
C) Team communication structures increase the amount of face-to-face interaction. 
D) All team members have similar levels of knowledge, skills, and abilities. 
E) All of these are characteristics of teams.

Question 14

Which dimension of the Myers-Briggs Type Inventory describes us in terms of what we pay attention to when we gather data?

Accepted Answer

A) Introversion-extraversion 
B) Thinking-feeling 
C) Sensing-intuition 
D) Trusting-untrusting 
E) Judging-perceiving

Question 15

Which conflict management approach is most appropriate when quick decisive action is vital or where unpopular actions need implementing?

Accepted Answer

A) Collaboration 
B) Competition 
C) Accommodation 
D) Avoidance 
E) Compromise

Question 16

In which stage of the communication process will noise occur?

Accepted Answer

A) Encoding 
B) Decoding 
C) Feedback 
D) Recoding 
E) Noise can occur at any point in the process

Question 17

Which quadrant of the Johari Window represents the aspects of yourself that are known both to yourself and others with whom you interact?

Accepted Answer

A) Open 
B) Blind 
C) Available 
D) Hidden 
E) Unknown

Question 18

A key paradox of that managerial leaders face within the human relations model is that:

Accepted Answer

A) Trying to develop a deeper understanding of self and others can lead to mistrust of employees 
B) An emphasis on developing employees may require managerial leaders to hire individuals who are not qualified 
C) When a manager communicates his or her vision, it can lead employees to feel that they are not included in decision-making processes 
D) An overemphasis on developing cohesion and commitment by involving employees in decision-making processes can lead to inappropriate involvement of employees in some decisions 
E) Encouraging creative thinking by employees can lead to a lack of planning

Question 19

What is the first step of the communication process?

Accepted Answer

A) Encoding 
B) Choosing a medium 
C) Reducing noise 
D) Decoding 
E) Feedback

Question 20

How can you increase your empathy?

Accepted Answer

A) First move away from your own problems and concerns. 
B) Look to see whether the other person's words are congruent with their nonverbal signals. 
C) Focus on understanding the other person's reactions, without feeling that you need to agree with the other person. 
D) Use reflective listening to see if there are things the other person is not saying. 
E) All of these are ways you can increase your empathy.

Exam 6: Creating and Sustaining Commitment and Cohesion

A manager should do all of the following EXCEPT which one to prepare for an effective meeting?

Individuals who score high on this factor of the Five-Factor model of personality are described as organized, responsible, and self-disciplined.

Which of the following statements is true about advocacy groups?

Which of the following activities is part of the manager's role as a coach?

Which of the following suggestions will help a manager run an effective meeting?

Which barrier to effective interpersonal communication occurs when the sender has motives that he or she prefers not to reveal?

Which of the following is NOT one of the guidelines for asking for feedback?

All of the following are advantages of involving employees in the decision-making process EXCEPT?

Individuals who score high on this factor of the Five-Factor model of personality are described as good-natured, trusting of others, and forgiving of their mistakes.

Which quadrant of the Johari Window represents the aspects of yourself that you know but do not reveal to others?

Which of the following is a key to effective delegating?

Which barrier to effective interpersonal communication occurs when the sender has difficulty expressing the concept?

Which of the following characteristics can be used to differentiate teams from groups?

Which dimension of the Myers-Briggs Type Inventory describes us in terms of what we pay attention to when we gather data?

Which conflict management approach is most appropriate when quick decisive action is vital or where unpopular actions need implementing?

In which stage of the communication process will noise occur?

Which quadrant of the Johari Window represents the aspects of yourself that are known both to yourself and others with whom you interact?

A key paradox of that managerial leaders face within the human relations model is that:

What is the first step of the communication process?

How can you increase your empathy?