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Karla Has Just Learned About Professor Donoho's FSQS, Friendly Silent

Question 51

Multiple Choice

Karla has just learned about Professor Donoho's FSQS, friendly silent questioning stare method of responding to objections. She uses it in a meeting with a prospect the next day. Karla is using a ___________ method of probing.


A) psychological manipulation
B) nonverbal
C) direct denial
D) revisit
E) acknowledge

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