Multiple Choice
The three themes that underlie customer evaluation of satisfying SSTs are:
A) Solved an intensified need; did its job; context
B) Solved an intensified need; better than the alternative; did its job
C) Color correctness; content; context
D) Variability; heterogeneity; solved an intensified need
E) Better than the alternative; color correctness; content
Correct Answer:

Verified
Correct Answer:
Verified
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