Question 1

Millennials value hard work and will rarely use vacation time.

Accepted Answer

A) True 
 B)False

Question 2

The best protection for intellectual property in the long run is likely to be the development of

Accepted Answer

A) new products. 
B) stronger patents. 
C) dynamic capabilities. 
D) international patents.

Question 3

In a 360-degree evaluation and feedback system, which of these does not rate the skills and performance of an individual?

Accepted Answer

A) superiors 
B) family 
C) direct reports 
D) colleagues

Question 4

Dynamic capabilities include the ability to sense and seize new opportunities, generate new knowledge, and reconfigure existing assets and capabilities.

Accepted Answer

A) True 
 B)False

Question 5

Changes in our economy have forced firms to be ____________ concerned with protecting their knowledge workers, social capital, and intellectual capital.

Accepted Answer

A) less 
B) more 
C) potentially 
D) not

Question 6

The difference between the market value and book value of a firm is its social capital.

Accepted Answer

A) True 
 B)False

Question 7

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network, individuals who link the clusters, and other network members.

Accepted Answer

A) True 
 B)False

Question 8

Knowledge workers often exhibit __________ loyalties to their colleagues and their profession relative to their employing organization.

Accepted Answer

A) fewer 
B) less favorable 
C) no 
D) greater

Question 9

In order to take advantage of investment in human capital, a firm should

Accepted Answer

A) rotate workers through functions in the company as quickly as possible. 
B) keep employees in the same position forever. 
C) refrain from training individual employees. 
D) establish practices that will enhance employee retention.

Question 10

IP is characterized by __________ development costs and very ______ marginal costs.

Accepted Answer

A) insignificant; low 
B) expensive; high 
C) significant; low 
D) insignificant; high

Question 11

The 360-degree evaluation systems are not useful due to the need to integrate large amounts of feedback.

Accepted Answer

A) True 
 B)False

Question 12

According to the text, intellectual capital is the difference between the market value and the book value of a firm. Intellectual capital can be increased by

Accepted Answer

A) increasing retention of below average workers. 
B) attracting and retaining knowledgeable workers. 
C) decreasing labor costs. 
D) increasing the turnover of employees.

Question 13

Protecting company intellectual property can be difficult because employees become disgruntled and patents

Accepted Answer

A) are expensive. 
B) cannot be protected. 
C) expire. 
D) roll over.

Question 14

Knowledge workers are more loyal to their companies than traditional workers.

Accepted Answer

A) True 
 B)False

Question 15

In an effort to capture key employees from competitors, firms may attract the symbolic leader of a group within a competing firm and hope others will follow. This has been termed

Accepted Answer

A) the Columbus effect. 
B) knowledge integration. 
C) the Pied Piper effect. 
D) strategically competitive hiring.

Question 16

Burt studied several hundred managers in the Raytheon supply chain group and asked them to write down ideas to improve the company supply chain management. Then he asked two Raytheon executives to rate the ideas. The conclusion: The best suggestions consistently came from managers who discussed ideas outside their regular work group. This is an example of a structural hole.

Accepted Answer

A) True 
 B)False

Question 17

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently, strategic management has moved from focusing on tangible resources to

Accepted Answer

A) fixed capital. 
B) working capital. 
C) investment capital. 
D) intangible resources.

Question 18

One should only rely on communication platforms and never on email for communicating information.

Accepted Answer

A) True 
 B)False

Question 19

The Cisco Integrated Workforce Experience (IWE) platform makes recommendations based on all of the following except

Accepted Answer

A) what you are doing. 
B) the role you are in. 
C) the choices of people like you. 
D) competitor choices.

Question 20

Creativity and problem solving ability are considered to be part of _________ capital.

Accepted Answer

A) physical 
B) human 
C) social 
D) emotional

Exam 4: Recognizing a Firms Intellectual Assets: Moving Beyond a Firms Tangible Resources

Millennials value hard work and will rarely use vacation time.

The best protection for intellectual property in the long run is likely to be the development of

In a 360-degree evaluation and feedback system, which of these does not rate the skills and performance of an individual?

Dynamic capabilities include the ability to sense and seize new opportunities, generate new knowledge, and reconfigure existing assets and capabilities.

Changes in our economy have forced firms to be ____________ concerned with protecting their knowledge workers, social capital, and intellectual capital.

The difference between the market value and book value of a firm is its social capital.

Social network analysis can be used to help identify groups or clusters of individuals that comprise the network, individuals who link the clusters, and other network members.

Knowledge workers often exhibit __________ loyalties to their colleagues and their profession relative to their employing organization.

In order to take advantage of investment in human capital, a firm should

IP is characterized by ____ development costs and very marginal costs.

The 360-degree evaluation systems are not useful due to the need to integrate large amounts of feedback.

According to the text, intellectual capital is the difference between the market value and the book value of a firm. Intellectual capital can be increased by

Protecting company intellectual property can be difficult because employees become disgruntled and patents

Knowledge workers are more loyal to their companies than traditional workers.

In an effort to capture key employees from competitors, firms may attract the symbolic leader of a group within a competing firm and hope others will follow. This has been termed

As the competitive environment changes, strategic management must focus on different aspects of the organization. Recently, strategic management has moved from focusing on tangible resources to

One should only rely on communication platforms and never on email for communicating information.

The Cisco Integrated Workforce Experience (IWE) platform makes recommendations based on all of the following except

Creativity and problem solving ability are considered to be part of _________ capital.