Training That Teaches Employees to Have Good Attitudes Focuses On

Multiple Choice

Training that teaches employees to have good attitudes focuses on:

A) specific social techniques, such as eye contact, smiling, and tone of voice.
B) incentives necessary to give the employees the capability and willingness to provide quality service.
C) demonstrating the behavior that managers intend to reward employees for performing.
D) clearly defining the skills the service person must bring to the job.