Question 1

Mrs. Jonas believes strongly that it is important that workers' rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________.

Accepted Answer

A)   behavior; behavior
B)   attitude; attitude
C)   social need; social interest
D)   social need; social need
E)   attitude; behavior E

Question 2

Mrs. Jonas believes strongly that it is important that workers' rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs. Jonas is likely experiencing ________.

Accepted Answer

A)   cognitive dissonance
B)   unresolved anger
C)   ethical evasion
D)   uncertainty avoidance
E)   social pressure A

Question 3

Most of the research in OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment. Explain the difference between these attitudes.

Accepted Answer

Job satisfaction refers to an individual's general attitude toward his or her job. A person with a high level of job satisfaction holds positive attitudes toward the job, while a person who is dissatisfied with his or her job holds negative attitudes about the job. Job involvement measures the degree to which a person identifies psychologically with his or her job and considers his or her perceived performance level important to self-worth. Employees with a high level of job involvement strongly identify with and really care about the kind of work they do. Organizational commitment is defined as a state in which an employee identifies with a particular organization and its goals, and wishes to maintain membership in the organization. So high organizational commitment means identifying with one's employing organization.

Question 4

As the manager of a high volume bank, you are faced daily with customers who are in a hurry and need decidedly speedy service from the window tellers. Which of the following would most likely cause your employees to offer the customers the service they want while also keeping your employees satisfied with their roles?

Accepted Answer

A)   pay them more
B)   seek input from the tellers on how to improve their job
C)   offer them flex time
D)   bring donuts for the break room
E)   let the tellers manage themselves

Question 5

Which major job-satisfaction facet is most strongly correlated with high levels of overall job satisfaction?

Accepted Answer

A)   work flexibility
B)   pay
C)   social context of the workplace
D)   supervision
E)   transparency

Question 6

Sheila works for a manufacturer of Styrofoam trays for school lunches. Last year her son came home from school and told her that the trays she makes go straight to the landfill where they sit for hundreds of years without ever biodegrading. Although this information bothers Sheila, she does not look for another job because she enjoys her very high salary. Which dissonance moderating factor is illustrated by this example?

Accepted Answer

A)   Dissonance is reduced because of the sense of control by the individual.
B)   Dissonance is reduced because of the importance to the individual.
C)   There is no dissonance moderating factor in the example.
D)   Dissonance is increased because of the sense of control by the individual.
E)   High dissonance is tolerated because of a high reward.

Question 7

Work satisfaction and life satisfaction do not influence each other.

Accepted Answer

A) True 
 B)False

Question 8

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover.

Accepted Answer

The answer of Discuss how job satisfaction can impact employee...

Question 9

When a company exhibits corporate social responsibility, its employees are more likely to exhibit levels of job satisfaction. Why is this the case?

Accepted Answer

The answer of When a company exhibits corporate social responsibility,...

Question 10

Which of the following is not a moderating variable of the attitude-behavior relationship?

Accepted Answer

A)   direct experience
B)   correspondence to behavior
C)   power
D)   accessibility
E)   importance

Question 11

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

Accepted Answer

A)   Psychological empowerment
B)   Employee engagement
C)   Perceived organizational support
D)   Organizational commitment
E)   Job involvement

Question 12

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

Accepted Answer

A)   employee pay
B)   benefits
C)   work hours
D)   intrinsic parts of the job
E)   employee productivity

Question 13

Leon Festinger argued that ________ follow(s) ________.

Accepted Answer

A)   behavior; job satisfaction
B)   behavior; attitude
C)   attitudes; behavior
D)   attitudes; job satisfaction
E)   job satisfaction; behavior

Question 14

An individual's involvement with, satisfaction with, and enthusiasm for the work he/she performs is known as ________.

Accepted Answer

A)   employee engagement
B)   job involvement
C)   loyalty
D)   job satisfaction
E)   psychological empowerment

Question 15

Mrs. Jonas believes strongly that it is important that workers' rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. Mrs. Jonas can be expected to relieve the discomfort she is experiencing by doing the following except ________.

Accepted Answer

A)   deciding this issue is unimportant
B)   rationalizing that it is not her problem since she is not the contractor
C)   attempting to stop the contractor using undocumented workers
D)   coming to accept that using undocumented workers does not harm workers' rights
E)   terminating the contract as it is against her attitude

Question 16

Who are most likely to demonstrate organizational citizenship behaviors?

Accepted Answer

A)   the highest paid employees
B)   the lowest paid employees
C)   those who receive positive feedback on their citizenship behaviors
D)   those whose citizenship behaviors go unnoticed
E)   the supervisor

Question 17

In high power-distance countries such as China, employee perceived organizational support perceptions are not as deeply based on employer demonstrations of fairness, support, and encouragement. The difference is ________.

Accepted Answer

A)   the rate of financial rewards
B)   the amount vacation days awarded
C)   the level of expectations by employees
D)   the willingness to work overtime by employees
E)   the willingness of employers to take part in employees personal lives

Question 18

Employees at Acme Express are dissatisfied with the working conditions, salary, and the general attitude of the management. Mark, Susan, and Toni are good friends who work at Acme, yet each seems to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so. Mark is dealing with his dissatisfaction through ________.

Accepted Answer

A)   exit
B)   voice
C)   loyalty
D)   neglect
E)   acceptance

Question 19

A study conducted by a management consulting firm found that companies with higher morale ________.

Accepted Answer

A)   experienced a larger growth in their stock prices
B)   experienced a larger growth in market share
C)   experienced a smaller decrease in their stock prices
D)   experienced a smaller decrease in their market share
E)   had more dissatisfied employees

Question 20

Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example.

Accepted Answer

A)   psychological empowerment
B)   perceived organizational support
C)   organizational commitment
D)   employee engagement
E)   job involvement

Exam 3: Attitudes and Job Satisfaction