Exam 7: Segmentation, Targeting, and Positioning
Exam 1: Marketing: Creating and Capturing Customer Value164 Questions
Exam 2: Company and Marketing Strategy: Partnering to Build Customer Relationships163 Questions
Exam 3: Sustainable Marketing: Social Responsibility and Ethics165 Questions
Exam 4: Analyzing the Marketing Environment152 Questions
Exam 5: Managing Marketing Information to Gain Customer Insights165 Questions
Exam 6: Understanding Consumer and Business Buyer Behaviour168 Questions
Exam 7: Segmentation, Targeting, and Positioning170 Questions
Exam 8: Developing and Managing Products and Services199 Questions
Exam 9: Brand Strategy and Management136 Questions
Exam 10: Pricing: Understanding and Capturing Customer Value170 Questions
Exam 11: Marketing Channels171 Questions
Exam 12: Communicating Customer Value: Advertising and Public Relations169 Questions
Exam 13: Personal Selling and Sales Promotion169 Questions
Exam 14: Direct and Online Marketing158 Questions
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Which of the following best describes positioning?
dividing the market into smaller, meaningful groups of customers
a promise to a group of customers
evaluating and identifying a meaningful group of customers to serve
creating a unique offering to provide customer value
identifying a clear and distinct place in the customer's brain that the brand or company should occupy
(Essay)
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Ad man Rosser Reeves believes that firms should develop a USP for each brand and stick to it.What does USP stand for?
unique selling product
unique services practice
unique sales pitch
unique selling proposition
universally strategic practice
(Short Answer)
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Marketers of automobiles, financial services, and travel are most likely to use which of the following types of segmentation?
gender
income
occasion
usage rate
benefits sought
(Short Answer)
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Under what circumstances would local marketing likely be the most effective?
when pronounced differences in psychographics are present
when pronounced differences in lifestyles are present
when pronounced regional and local differences in demographics and lifestyles are present
when regional demographics and lifestyles are similar
when pronounced similarities in psychographics are present
(Essay)
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Why might demographic segmentation be the most common type of segmentation?
(Essay)
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From cereal and toys to fast food and fashion marketers have generated much controversy in recent years by their attempts to target ________.
the elderly
white-collar workers
children
multiple international markets
suburban adults
(Short Answer)
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When Walmart customizes its merchandise store by store to meet shopper needs, it is practicing ________.
niche marketing
psychographic marketing
local marketing
social segmentation
individual marketing
(Short Answer)
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Because there is such variation among the economies of countries around the world, it is not practical to segment international markets on the basis of economic factors.
(True/False)
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Business and consumer marketers use the same set of variables to segment their markets.
(True/False)
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What are the four steps, in order, to designing a customer-driven marketing strategy?
market segmentation, differentiation, positioning, and targeting
positioning, market segmentation, mass marketing, and targeting
market segmentation, targeting, differentiation, and positioning
market alignment, market segmentation, differentiation, and market positioning
market recognition, market preference, market targeting, and market insistence
(Essay)
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The market segments your company is targeting are conceptually distinguishable and respond differently to different marketing mix elements and programs.Therefore, these segments are ________.
accessible
measurable
reachable
differentiable
observable
(Short Answer)
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If Wealth TV decides to segment its market based on the social class of television viewers, what segmentation approach is Wealth TV using?
geographic segmentation
demographic segmentation
psychographic segmentation
behavioural segmentation
situational factors
(Short Answer)
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List three variables that are applicable to segment business markets.
(Essay)
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For simplicity's sake, most marketers generally limit their segmentation analysis to one or a few variables.
(True/False)
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A company or store gains a(n) ________ by differentiating its products and delivering more value.
competitive advantage
positioning advantage
cost advantage
efficiency advantage
synergy
(Short Answer)
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A company or market offer can be differentiated along the lines of product, image, services, channels, or ________.
prices
nonprice factors
people
customer service
location
(Short Answer)
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Not every brand difference is worth establishing and promoting.A difference is worth promoting to the extent that it satisfies which of the following criteria?
competitive
alternative
divisible
superior
reactive
(Short Answer)
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Which difficult-to-sustain positioning strategy attempts to deliver the "best-of-both"?
more-for-the-same
more-for-less
same-for-less
more-for-more
less-for-much-less
(Short Answer)
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Purrsonals.com calls itself "the cat lover's social network." Which targeting approach best describes the site's approach?
undifferentiated marketing
differentiated marketing
mass marketing
niche marketing
substitute marketing
(Short Answer)
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