Question 1

Which of the following is not properly matched?

Accepted Answer

A) Mathematical model for inventory management-Elton Mayo 
B) Division of labour-Adam Smith 
C) Scientific Management-F.W.Taylor 
D) Motion study-Frank and Lillian Gilbreth 
E) Moving assembly line-Henry Ford 
A) Mathematical model for inventory management-Elton Mayo 
B) Division of labour-Adam Smith 
C) Scientific Management-F.W.Taylor 
D) Motion study-Frank and Lillian Gilbreth 
E) Moving assembly line-Henry Ford A

Question 2

Operations management encompasses all of the following EXCEPT:

Accepted Answer

A) buying materials. 
B) capacity planning. 
C) scheduling. 
D) motivating employees and training. 
E) preparing financial statements. 
A) buying materials. 
B) capacity planning. 
C) scheduling. 
D) motivating employees and training. 
E) preparing financial statements. E

Question 3

One responsibility of marketing is to identify customer wants and needs and communication them to operations.

Accepted Answer

A) True 
 B)False  True

Question 4

Which is not a quantitative technique to problem solving?

Accepted Answer

A) Linear programming 
B) Queuing techniques 
C) Statistical techniques 
D) Heuristic approach 
E) Forecasting techniques 
A) Linear programming 
B) Queuing techniques 
C) Statistical techniques 
D) Heuristic approach 
E) Forecasting techniques

Question 5

System design decisions have very little impact on planning/control decisions.

Accepted Answer

A) True 
 B)False

Question 6

One important piece of information sales needs from operations is the manufacturing lead time in order to give customers realistic estimates of how long it will take to fill their orders.

Accepted Answer

A) True 
 B)False

Question 7

An example of an operations control decision is the choice of location.

Accepted Answer

A) True 
 B)False

Question 8

Value-added refers to:

Accepted Answer

A) the cost of inputs. 
B) the price of outputs. 
C) the difference between cost of inputs and the value or price of outputs. 
D) the extra profit obtained from increased productivity. 
E) the ratio of outputs compared to inputs. 
A) the cost of inputs. 
B) the price of outputs. 
C) the difference between cost of inputs and the value or price of outputs. 
D) the extra profit obtained from increased productivity. 
E) the ratio of outputs compared to inputs.

Question 9

Managing inventory levels is considered a planning/control operations decision area.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are reasons for studying operations management EXCEPT:

Accepted Answer

A) A large percentage of a company's expenses occur in the operations management activities that are at the core of all business organizations. 
B) Activities in all of the other areas of business organizations,such as accounting and marketing are interrelated with operations management activities. 
C) Many management jobs are in operations management-related areas,such as production planning,inventory management,and more. 
D) The study of operations management applies to manufacturing,however,it is of little use in service organizations. 
E) Operations innovations lead to marketplace and strategic benefits. 
A) A large percentage of a company's expenses occur in the operations management activities that are at the core of all business organizations. 
B) Activities in all of the other areas of business organizations,such as accounting and marketing are interrelated with operations management activities. 
C) Many management jobs are in operations management-related areas,such as production planning,inventory management,and more. 
D) The study of operations management applies to manufacturing,however,it is of little use in service organizations. 
E) Operations innovations lead to marketplace and strategic benefits.

Question 11

Economic analysis of investment proposals,and provision of funds are activities associated with the:

Accepted Answer

A) operation function. 
B) marketing function. 
C) purchasing function. 
D) finance function. 
E) industrial engineering function. 
A) operation function. 
B) marketing function. 
C) purchasing function. 
D) finance function. 
E) industrial engineering function.

Question 12

A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall efficiency.

Accepted Answer

A) True 
 B)False

Question 13

Quantitative techniques are often quick and practical techniques for many decisions.

Accepted Answer

A) True 
 B)False

Question 14

Models are simplified representations of something and thus ignore important aspects of a situation.

Accepted Answer

A) True 
 B)False

Question 15

Service often requires a higher labour content,whereas the production of goods is more capital intensive.

Accepted Answer

A) True 
 B)False

Question 16

The Human Relations Movement,which emphasized the importance of the human element in job design,was replaced by the more technical aspects of Scientific Management.

Accepted Answer

A) True 
 B)False

Question 17

Measuring process outputs at various points in order to compare outputs to previously established standards to determine if corrective action is needed is called:

Accepted Answer

A) planning and directing. 
B) directing and conversion. 
C) feedback and control. 
D) controlling and leading. 
E) leading and transformation. 
A) planning and directing. 
B) directing and conversion. 
C) feedback and control. 
D) controlling and leading. 
E) leading and transformation.

Question 18

Operations management involves both system design and planning/control decisions.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a major trend influencing the strategies of manufacturing organizations?

Accepted Answer

A) Globalization 
B) The Internet and e-commerce 
C) Introduction of mass production 
D) Supply chain management 
E) Technological advances 
A) Globalization 
B) The Internet and e-commerce 
C) Introduction of mass production 
D) Supply chain management 
E) Technological advances

Question 20

Which of the following is not a type of service operations?

Accepted Answer

A) Retail trade 
B) Transportation and warehousing 
C) Fabrication of metals 
D) Banking 
E) Hotels and restaurants 
A) Retail trade 
B) Transportation and warehousing 
C) Fabrication of metals 
D) Banking 
E) Hotels and restaurants

Exam 1: Introduction to Operations Management

Which of the following is not properly matched?

Operations management encompasses all of the following EXCEPT:

One responsibility of marketing is to identify customer wants and needs and communication them to operations.

Which is not a quantitative technique to problem solving?

System design decisions have very little impact on planning/control decisions.

One important piece of information sales needs from operations is the manufacturing lead time in order to give customers realistic estimates of how long it will take to fill their orders.

An example of an operations control decision is the choice of location.

Value-added refers to:

Managing inventory levels is considered a planning/control operations decision area.

All of the following are reasons for studying operations management EXCEPT:

Economic analysis of investment proposals,and provision of funds are activities associated with the:

A systems approach is to concentrate on efficiency within a subsystem and thereby achieve overall efficiency.

Quantitative techniques are often quick and practical techniques for many decisions.

Models are simplified representations of something and thus ignore important aspects of a situation.

Service often requires a higher labour content,whereas the production of goods is more capital intensive.

The Human Relations Movement,which emphasized the importance of the human element in job design,was replaced by the more technical aspects of Scientific Management.

Measuring process outputs at various points in order to compare outputs to previously established standards to determine if corrective action is needed is called:

Operations management involves both system design and planning/control decisions.

Which of the following is not a major trend influencing the strategies of manufacturing organizations?

Which of the following is not a type of service operations?

Competitiveness, strategic Planning, and Productivity

Demand Forecasting

Product Design

Reliability

Strategic Capacity Planning

Decision Analysis

Process Design and Facility Layout

Linear Programming

Workjob Design

Learning Curves

Location Planning and Analysis

the Transportation Model

Management of Quality

Statistical Quality Control

Acceptance Sampling

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Maintenance

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Simulation

Filters