Question 1

Which of the following is not a characteristic of models used to support decision making?

Accepted Answer

A) They provide a simplified representation of a design problem. 
B) They ignore unimportant details,concentrating on the most important aspects of a situation. 
C) They may be based on mathematical representations or graphical schematics. 
D) They provide abstract representations of a design problem. 
E) They are limited to representations of objective quantitative factors. 
A) They provide a simplified representation of a design problem. 
B) They ignore unimportant details,concentrating on the most important aspects of a situation. 
C) They may be based on mathematical representations or graphical schematics. 
D) They provide abstract representations of a design problem. 
E) They are limited to representations of objective quantitative factors.

Question 2

Operating at minimum cost and time is referred to as ___________.

Accepted Answer

A) Value added 
B) Efficiency 
C) Effectiveness 
D) Trade-offs 
E) Economies of scale 
A) Value added 
B) Efficiency 
C) Effectiveness 
D) Trade-offs 
E) Economies of scale

Question 3

Value-added refers to the cost of the inputs required to produce goods and services.

Accepted Answer

A) True 
 B)False

Question 4

The operations function exists only in firms that are goods-oriented.

Accepted Answer

A) True 
 B)False

Question 5

Queuing techniques are useful for analyzing situations in which waiting lines form.

Accepted Answer

A) True 
 B)False

Question 6

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Accepted Answer

A) True 
 B)False

Question 7

Scheduling jobs is a system design decision and not a planning decision.

Accepted Answer

A) True 
 B)False

Question 8

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Accepted Answer

A) True 
 B)False

Question 9

Planning decisions are usually __________ and __________ term.

Accepted Answer

A) strategic; long 
B) tactical; medium 
C) forecasting; short 
D) strategic; short 
E) tactical; long 
A) strategic; long 
B) tactical; medium 
C) forecasting; short 
D) strategic; short 
E) tactical; long

Question 10

As long as a product is ready in advance of when customers demand it,the timing of when a product is manufactured does not influence the value-added.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a characteristic of service operations?

Accepted Answer

A) Intangible output. 
B) High customer contact. 
C) High labour content. 
D) Easy measurement of productivity. 
E) Low uniformity of output. 
A) Intangible output. 
B) High customer contact. 
C) High labour content. 
D) Easy measurement of productivity. 
E) Low uniformity of output.

Question 12

North American management practices have had a significant impact on Japanese manufacturers.

Accepted Answer

A) True 
 B)False

Question 13

The service industry in Canada has been growing.According to Statistics Canada,what percent of jobs are in services?

Accepted Answer

A) More than 29% 
B) More than 48% 
C) More than 58% 
D) More than 79% 
E) More than 84% 
A) More than 29% 
B) More than 48% 
C) More than 58% 
D) More than 79% 
E) More than 84%

Question 14

Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time.

Accepted Answer

A) True 
 B)False

Question 15

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

Accepted Answer

A) True 
 B)False

Question 16

As a service business,the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company.

Accepted Answer

A) True 
 B)False

Question 17

System capacity and location of facilities are examples of:

Accepted Answer

A) financial decisions. 
B) tactical decisions. 
C) systems design decisions. 
D) operational planning decisions. 
E) forecasting decisions. 
A) financial decisions. 
B) tactical decisions. 
C) systems design decisions. 
D) operational planning decisions. 
E) forecasting decisions.

Question 18

Which of the following does not relate to system design?

Accepted Answer

A) Long term capacity 
B) Location of facilities 
C) Inventory management 
D) Process design 
E) Departmental layout 
A) Long term capacity 
B) Location of facilities 
C) Inventory management 
D) Process design 
E) Departmental layout

Question 19

Of the following,which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies?

Accepted Answer

A) total quality management 
B) scientific management 
C) the human relations movement. 
D) the industrial revolution. 
E) craft production 
A) total quality management 
B) scientific management 
C) the human relations movement. 
D) the industrial revolution. 
E) craft production

Question 20

The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________.

Accepted Answer

A) forecasting approach 
B) Pareto phenomenon 
C) productivity challenge 
D) analysis of trade-offs 
E) ethical dilemma 
A) forecasting approach 
B) Pareto phenomenon 
C) productivity challenge 
D) analysis of trade-offs 
E) ethical dilemma

Exam 1: Introduction to Operations Management

Which of the following is not a characteristic of models used to support decision making?

Operating at minimum cost and time is referred to as ___________.

Value-added refers to the cost of the inputs required to produce goods and services.

The operations function exists only in firms that are goods-oriented.

Queuing techniques are useful for analyzing situations in which waiting lines form.

A basic difference between manufacturing and service organizations is that services are action-oriented and manufacturing is goods-oriented.

Scheduling jobs is a system design decision and not a planning decision.

Management information systems (MIS)are concerned with providing management with the information it needs to effectively manage.

Planning decisions are usually __________ and __________ term.

As long as a product is ready in advance of when customers demand it,the timing of when a product is manufactured does not influence the value-added.

Which of the following is not a characteristic of service operations?

North American management practices have had a significant impact on Japanese manufacturers.

The service industry in Canada has been growing.According to Statistics Canada,what percent of jobs are in services?

Effectiveness refers to achieving intended goals whereas efficiency refers to minimizing cost and time.

A systems approach emphasizes interrelationships among subsystems,but its main theme is that the whole is greater than the sum of its individual parts.

As a service business,the operations management activities of an airline company have nothing in common with the operations management activities within a bicycle manufacturing company.

System capacity and location of facilities are examples of:

Which of the following does not relate to system design?

Of the following,which aspect of the evolution of operations management is affiliated with Japanese manufacturing companies?

The fact that improvements in a few key areas of operations will have more impact than many improvements in less significant areas is referred to as the ___________.

Competitiveness, strategic Planning, and Productivity

Demand Forecasting

Product Design

Reliability

Strategic Capacity Planning

Decision Analysis

Process Design and Facility Layout

Linear Programming

Workjob Design

Learning Curves

Location Planning and Analysis

the Transportation Model

Management of Quality

Statistical Quality Control

Acceptance Sampling

Supply Chain Management

Inventory Management

Aggregate Operations Planning and Master Scheduling

Material Requirements Planning and Enterprise Resource Planning

Just-In-Time and Lean Production

Maintenance

Job and Staff Scheduling

Project Management

Waiting-Line Analysis

Simulation

Filters

Planning decisions are usually and term.