Exam 1: Introduction to Operations Management

Measurement of productivity in service is more straightforward than in goods production due to the high degree of uniformity of inputs.

The marketing function's main concern is with:

Which of the following responsibilities of operations managers is considered a directing activity rather than a planning or control activity?

Many major trends affect operations.Disaster preparation and response falls under which major trend?

The difference between goods and services is that goods are mostly intangible and services are mostly tangible.

Quality assurance is less challenging in services,as services primarily produce intangibles.

Operations managers are responsible for managing activities and resources that produce goods and/or provide services.

The transformation process and feedback is useful in the control of manufacturing operations but does not apply to service operations.

It is essential to use the systems approach when something is being designed,redesigned,implemented,improved,or otherwise changed.

The responsibilities of operations managers classified as planning activities include:

Service involves a much higher degree of customer contact than the production of goods.

Concerns about global warming and pollution have caused governments to impose stricter environmental regulations on businesses.

The impact of globalization for manufacturing companies has seen reduced reliance on long international supply chains because of the increasing cost to ship components and finished goods to foreign markets.

Major trends that affect operations are only taken into account once strategies and tactics are in place.

The three major functions of business organizations:

Which of the following is not true about the systems approach?

In the Historical Evolution of Operations Management.Which of the following was emphasized during the Human Relations Movement era?

Which is not a significant difference between manufacturing and service operations?

Operations managers,who usually use quantitative approaches,have no responsibility to make ethical decisions.

Which of the following functions is mostly service based,as identified in the "goods-service" continuum?