Exam 21: Managing Operations

Job shops in manufacturing use specialized equipment.

The term quality may be defined as the manufacture of products that are free of defects.

Job shops are most closely related to

The owner of a small manufacturing plant wants inspectors to check the width and length of a product (within specified tolerances) during the production process. This calls for

This type of statistical method of quality control involves taking a random sample of products and measuring them against established standards:

List and briefly describe the inventory record-keeping systems mentioned in the text.

The basic quality tool that Kaoru Ishikawa recognized that separates the vital few from the useful many is the

A forklift is an example of a

Measuring the weight of boxes of candy during a production process is an example of attribute inspection.

Statistical analysis makes it possible to determine tolerance limits that allow for inherent variation due to chance.

By conforming to ISO 9000, a small manufacturing firm should achieve improvements in

A business buying products or services from other business firms is known as

Reasons for making component parts rather than buying them include the following reasons except

One example of demand management strategy is Six Flags' Flash Pass.

The following are among the attributes listed in the Supply Chain Operations Reference (SCOR) model for assessing a supplier's performance except

An inventory system that attempts to cut inventory carrying costs by reducing inventory to an absolute minimum is known as a(n) ____.

One of the most obvious ways that operations providing services differ from those producing products is that the nature of services is

An "A" class item in the ABC method of inventory management is a ____ item.

Because some foreign markets are not accustomed to high quality goods and services, small firms in the U.S. are finding that an emphasis on quality is much more important to being competitive in the American market than in overseas markets.

Some small firms find that they can increase their buying power if they join