Exam 21: Managing Operations

Service establishments are exempt from setting quality standards, since their product is intangible and thus cannot be measured.

This type of inventory system requires an actual count of items on hand:

Please list the objectives of inventory management described in the text.

A firm can obtain international recognition of its quality management program by meeting a series of standards known as

A firms should decide to make components (as opposed to buying them) when

Service businesses such as accounting firms are more concerned with _____ costs than with the cost of supplies.

The basic quality tool that Kaoru Ishikawa recognized that identifies potential causes of a problem while sorting them into categories is the

Briefly describe the ABC Inventory Classification System.

To be successful a company's operations must involve all of the activities required to create _____ for customers and earn their dollars.

The ideal quantity of an item to purchase is referred to as the Economic Order Quantity (EOQ).

The typical machine shop represents the repetetive manufacturing type of operation.

The operations process is concerned with the conversion of inputs into products or services.

In a printing plant's production process, a printed book constitutes