Exam 21: Managing Operations

Define total quality management and briefly describe its features.

Activities easily outsourced by small businesses include

Both purchasing and inventory management share the same objective.

In order to achieve market success, a firm merely needs to concentrate on either providing an excellent product/service or devising an insightful marketing strategy.

The owner of a hair-styling salon is studying quality management materials that refer to outputs. He should understand that one example of an output in this business is the

The type of manufacturing that best utilizes highly specialized equipment is

After attending a total quality management (TQM) seminar, a small business owner decides that her firm has a good customer focus and adequate tools and techniques. To be assured of a really strong quality program, however, she knows that she must now establish the proper

Poka-Yoke is a proactive approach that seeks to mistake-proof a firm's operations.

A genuine concern for customer needs and customer satisfaction is a powerful force that energizes the total quality management effort of a small business.

The just-in-time inventory system classifies inventory into three categories based on value.

Capacity for a lawnmower manufacturer is determined by the following except

You Make the Call-Situation 1 The owner of two pizza restaurants in a city with a population of 150,000 is studying her firm's operations to be sure the firm is functioning as efficiently as possible. About 70 percent of the firm's sales represent dine-in business, and 30 percent come from deliveries. The owner has always attempted to produce a good-quality product and minimize the waiting time of customers both on- and off premises. A recent magazine article suggested that quality is now generally abundant and that quality differences in businesses are narrowing. The writer advocated placing emphasis on saving time for customers rather than producing a high-quality product. The owner is contemplating the implications of this article for the pizza business. Realizing that her attention should be focused, she wonders whether to concentrate primary managerial emphasis on delivery time.

The operations process is found in

A powerful workstation computer for 3-D graphical product design is an example of a

The ABC method of inventory management is founded on the notion that

The traditional method of maintaining product quality has been the

Manufacturing and service operations differ in which one of the following ways?

Raw materials represent one input into the operations process.

Purchasing activities are used to obtain materials, merchandise, equipment, and services to meet production and marketing goals.

The type of inventory system that provides an ongoing, current record of inventory items is a(n) _____ inventory system.