Exam 21: Managing Operations

According to the Supply Chain Council what are the performance measures that matter most when working with suppliers?

A control chart is used as part of a

The ultimate judge of product quality is

Even a service firm has an operations process.

Good relationships with suppliers is important, but they are especially important for

The terms repetetive manufacturing and mass production are synonymous.

Adoption of the just-in-time inventory system requires

The type of manufacturing that is designed for short runs is

Repetitive operations in manufacturing use

The type of manufacturing that involves computer-controlled equipment that can turn out a variety of products in smaller quantities is

Inventory costs equal total ordering costs and total carrying costs.

Large corporations such as Wal-Mart use data mining techniques to gain powerful insights into customer buying patterns. Unfortunately, this is too expensive for small businesses.

The basic quality tool that Kaoru Ishikawa recognized that can be used to determine if a process errs in some predictable and correctable way is the

An inspection plan that judges products as acceptable or unacceptable, good or bad, is known as

Composing music or painting portraits are examples of project manufacturing.

Forrester Research has shown that accounts payable electronic invoice presentment and processing can cut the cost of an invoice process from

Operations refers to the processes used to create and deliver a good or service.

One factor that differentiates the operations of a service firm from manufacturing is its

Kaoru Ishikawa contends that 95% of the typical company's quality problems can be solved by using tools he calls the basic six.

Quality management is applicable to