Exam 20: Managing Human Resources

The owner of a small automobile garage has been advised to use an application form in evaluating applicants. This will be most useful in discovering

A small electrical contractor with nine employees hears that they would like to join a union. This contractor realizes that the firm

Private employment agencies administer the various state unemployment insurance programs.

A compensation system based on time is most appropriate for jobs in which

A small business can facilitate the orientation process by providing an employee handbook, which outlines the company's practices and procedures.

A sales commission compensation plan is a type of time-based compensation system.

Companies that lease employees to small businesses

You Make the Call-Situation 3 When Peter Mathis learned that a former employee had filed a complaint alleging that Ready Delivery, his Albuquerque-based freight hauling business, had fired her because of her race, it seemed like the right time to rethink his company's human resource management methods. The complaint was eventually dismissed, but that didn't stop Mathis from worrying about the possibility that other employee problems might arise in the future. And with 12 workers already on the payroll, he was finding that the paperwork associated with payroll preparation, government regulation, tax reporting, and other human resource management matters was beginning to consume too much of his time at the office. A professional employment organization (PEO) approached him about taking over much of Ready Delivery's human resource management work. It would cost the company 3 percent of payroll, but the PEO could also offer additional benefits and services (at additional cost, of course) that might help the company in other ways, too. For example, joining the PEO would give Mathis's employees access to better health and dental care plans that would actually be less expensive than those the company currently offered. It could also provide affordable group life insurance benefits, making the switch even more attractive. Mathis realized that partnering with the PEO could reduce his flexibility in selecting benefit options, but he was nonetheless giving serious consideration to accepting the offer.

Job instruction training is characterized by six easy steps.

Personnel programs are the same for small companies as for Wal-Mart or Sears, just on a much smaller scale.

The possibility of being sued makes employers reluctant to give a full and candid report on former employees.

The fee charged by a private employment agency is usually paid by the applicant.

Small firms need to identify their distinctive advantages if they are to recruit outstanding prospects successfully, especially those seeking technical positions.

Which of the following plays the central role in attracting and motivating employees?

The following are suggestions that Prof. Harry J. Martin states can improve a firm's training-to-implementation except

The small firm should concentrate its training on nonmanagerial employees, recognizing that development of managers is beyond its range of expertise.

Small businesses cannot offer cafeteria plans because they are too difficult to implement.

The owner of a small sporting goods store wants to avoid hiring drug users. He checks with his attorney and finds that

Small firms must be roughly competitive in wage and salary levels in order to attract well-qualified personnel.

Unions typically concentrate their primary attention on small companies, where their influence is most needed.