Question 1

Which of the following is not a recommended way to evaluate applicants for a position?

Accepted Answer

A)  Have them fill out an application form 
B)  Conduct an interview 
C)  Check references 
D)  Hire a private investigator to follow the applicant and observe his or her behavior 
A)  Have them fill out an application form 
B)  Conduct an interview 
C)  Check references 
D)  Hire a private investigator to follow the applicant and observe his or her behavior

Question 2

In seeking personnel for key positions, small firms sometimes turn to recruiting specialists called

Accepted Answer

A)  temporary help agencies. 
B)  leasing companies. 
C)  attorneys. 
D)  headhunters. 
A)  temporary help agencies. 
B)  leasing companies. 
C)  attorneys. 
D)  headhunters.

Question 3

The human resource management (HRM) practices of giants like Wal-Mart and General Motors also work for small businesses.

Accepted Answer

A) True 
 B)False

Question 4

Employee referrals provide a rich source of good applicants for many small firms.

Accepted Answer

A) True 
 B)False

Question 5

What are the weaknesses of interviewing, and how can interviewing be used effectively in selecting employees?

Accepted Answer

One of the major weaknesses of the inter

Question 6

During an interview, an employer

Accepted Answer

A)  can evaluate the appearance, job knowledge, intelligence, and personality of the applicant. 
B)  can judge an applicant without any further research. 
C)  should do most of the talking. 
D)  should find out whether a young woman plans to stay home with her children when they are born. 
A)  can evaluate the appearance, job knowledge, intelligence, and personality of the applicant. 
B)  can judge an applicant without any further research. 
C)  should do most of the talking. 
D)  should find out whether a young woman plans to stay home with her children when they are born.

Question 7

Which of the following conditions is most likely to encourage the appointment of a human resource manager?

Accepted Answer

A)  Labor turnover rate is low 
B)  Competition for personnel is low 
C)  Employees are represented by a union 
D)  There are 35 employees in the firm 
A)  Labor turnover rate is low 
B)  Competition for personnel is low 
C)  Employees are represented by a union 
D)  There are 35 employees in the firm

Question 8

Point out the advantages to a small business of leasing employees.

Accepted Answer

Although long-term leasing of employees

Question 9

Explain the strengths of each of the following as a source of employees: (a) walk-ins, (b) schools, (c) public employment offices, (d) private employment agencies, (e) executive search firms, (f) employee referrals, (g) Internet recruiting, (h) help-wanted advertising, and (i) temporary help agencies.

Accepted Answer

a.
Unsolicited applicants are sometimes

Question 10

Managerial and professional employees in small businesses need training so that

Accepted Answer

A)  individuals are developed to replace the founder in the case of a hostile takeover. 
B)  they can adequately carry out their assigned responsibilities. 
C)  outplacement services would be easier to set up. 
D)  available tax benefits for the company can be realized. 
A)  individuals are developed to replace the founder in the case of a hostile takeover. 
B)  they can adequately carry out their assigned responsibilities. 
C)  outplacement services would be easier to set up. 
D)  available tax benefits for the company can be realized.

Question 11

The owner of an industrial distribution company has attended a seminar on quality management and is determined to improve quality performance. This owner should recognize which of the following about training employees in quality?

Accepted Answer

A)  Quality training can teach employees about the importance of quality and ways to produce high-quality work. 
B)  Direct supervisory one-on-one instruction is the only training procedure that shows consistent results. 
C)  Quality training gradually raises quality consciousness but must be pursued for two or three years before significant improvements can be detected. 
D)  Quality performance and workmanship are not good topics for training because careful work habits must be developed, if they are ever developed, on a personal basis over many years. 
A)  Quality training can teach employees about the importance of quality and ways to produce high-quality work. 
B)  Direct supervisory one-on-one instruction is the only training procedure that shows consistent results. 
C)  Quality training gradually raises quality consciousness but must be pursued for two or three years before significant improvements can be detected. 
D)  Quality performance and workmanship are not good topics for training because careful work habits must be developed, if they are ever developed, on a personal basis over many years.

Question 12

Quality management is concerned with all of the following except

Accepted Answer

A)  machines. 
B)  materials and measurements. 
C)  human performance. 
D)  the architectural design of facilities. 
A)  machines. 
B)  materials and measurements. 
C)  human performance. 
D)  the architectural design of facilities.

Question 13

Karen Garcia is seeking references' comments on applicants for jobs with her business. The former employers and other parties she calls seem reluctant to do more than verify dates of employment. A probable reason for their reluctance is that

Accepted Answer

A)  records for former employees are filed away and not readily available. 
B)  the former employer may plan to recall the employee and wants to avoid losing her to another employer. 
C)  respondents may fear litigation by former employees who fail to get jobs they seek. 
D)  requests of this kind simply take too much time for large company personnel departments. 
A)  records for former employees are filed away and not readily available. 
B)  the former employer may plan to recall the employee and wants to avoid losing her to another employer. 
C)  respondents may fear litigation by former employees who fail to get jobs they seek. 
D)  requests of this kind simply take too much time for large company personnel departments.

Question 14

The balance of the U.S. workforce is rapidly shifting toward higher proportions of women, older workers, and racial minorities.

Accepted Answer

A) True 
 B)False

Question 15

The Civil Rights Act applies to any employer of _____ or more people.

Accepted Answer

A)  3 
B)  15 
C)  27 
D)  40 
A)  3 
B)  15 
C)  27 
D)  40

Question 16

Orientation applies most specifically to training given

Accepted Answer

A)  during the employment review. 
B)  after selection, but prior to reporting for work. 
C)  during the first two or three days on the job. 
D)  during the first year of employment. 
A)  during the employment review. 
B)  after selection, but prior to reporting for work. 
C)  during the first two or three days on the job. 
D)  during the first year of employment.

Question 17

You Make the Call-Situation 1
The following is an account of one employee's introduction to a new job:
It was my first job out of high school. After receiving a physical exam and a pamphlet on benefits, I was told by the manager about the dangers involved in the job. But it was the old-timers who explained what was really expected of me. The company management never told me about the work environment or the unspoken rules. The old-timers let me know where to sleep and which supervisors to avoid. They told me how much work I was supposed to do and which shop steward to see if I had a problem.

Accepted Answer

The answer of You Make the Call-Situation 1
The following is...

Question 18

Fringe benefits include

Accepted Answer

A)  hourly wages and overtime pay. 
B)  commissions and bonuses. 
C)  health insurance. 
D)  profit-sharing plans. 
A)  hourly wages and overtime pay. 
B)  commissions and bonuses. 
C)  health insurance. 
D)  profit-sharing plans.

Question 19

A written description of the knowledge, skills, abilities, and other characteristics an individual must have to perform a job is called a

Accepted Answer

A)  wish list. 
B)  job order. 
C)  job specification. 
D)  application form. 
A)  wish list. 
B)  job order. 
C)  job specification. 
D)  application form.

Question 20

Leasing employees is a good alternative for small businesses because

Accepted Answer

A)  leasing companies take care of much of the personnel paperwork. 
B)  leasing companies decide who gets promoted. 
C)  leasing companies charge the employees, not the small business. 
D)  small companies that use leasing companies are exempt from regulations such as the Americans with Disabilities Act. 
A)  leasing companies take care of much of the personnel paperwork. 
B)  leasing companies decide who gets promoted. 
C)  leasing companies charge the employees, not the small business. 
D)  small companies that use leasing companies are exempt from regulations such as the Americans with Disabilities Act.

Exam 20: Managing Human Resources

Which of the following is not a recommended way to evaluate applicants for a position?

In seeking personnel for key positions, small firms sometimes turn to recruiting specialists called

The human resource management (HRM) practices of giants like Wal-Mart and General Motors also work for small businesses.

Employee referrals provide a rich source of good applicants for many small firms.

What are the weaknesses of interviewing, and how can interviewing be used effectively in selecting employees?

During an interview, an employer

Which of the following conditions is most likely to encourage the appointment of a human resource manager?

Point out the advantages to a small business of leasing employees.

Managerial and professional employees in small businesses need training so that

The owner of an industrial distribution company has attended a seminar on quality management and is determined to improve quality performance. This owner should recognize which of the following about training employees in quality?

Quality management is concerned with all of the following except

Karen Garcia is seeking references' comments on applicants for jobs with her business. The former employers and other parties she calls seem reluctant to do more than verify dates of employment. A probable reason for their reluctance is that

The balance of the U.S. workforce is rapidly shifting toward higher proportions of women, older workers, and racial minorities.

The Civil Rights Act applies to any employer of _____ or more people.

Orientation applies most specifically to training given

Fringe benefits include

A written description of the knowledge, skills, abilities, and other characteristics an individual must have to perform a job is called a

Leasing employees is a good alternative for small businesses because

The Entrepreneurial Life

Entrepreneurial Integrity and Ethics

Getting Started

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Human Resources Plan: Managers, Owners, Allies, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management in the Entrepreneurial Firm

Managing Operations

Managing the Firms Assets

Managing Risk in the Small Business

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