Question 1

Which aspect is the most descriptive of a product operations as opposed to a service operations?

Accepted Answer

A)  Customer interaction 
B)  Created and delivered on demand 
C)  Intangible aspects 
D)  Repetitive operations 
A)  Customer interaction 
B)  Created and delivered on demand 
C)  Intangible aspects 
D)  Repetitive operations

Question 2

Most companies run out of stock from incorrect ordering.

Accepted Answer

A) True 
 B)False

Question 3

If a small plumbing company is installing a TQM program, management should be aware that

Accepted Answer

A)  quality must become a very important goal of the entire business. 
B)  ISO 9000 will be the controlling criterion. 
C)  costs cannot be allowed to limit quality goals. 
D)  acceptance sampling may be necessary. 
A)  quality must become a very important goal of the entire business. 
B)  ISO 9000 will be the controlling criterion. 
C)  costs cannot be allowed to limit quality goals. 
D)  acceptance sampling may be necessary.

Question 4

According to The American Society for Quality, what features are necessary for TQM?

Accepted Answer

ASQ introduced total quality management

Question 5

After defining operations management, discuss operational factors that will impact a firm's performance.

Accepted Answer

Operations management is the planning an

Question 6

Match the term with its definition. Some terms may not be used.
-A form of manufacturing with output that more closely resembles a product stream than individual products

Accepted Answer

A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 7

Match the term with its definition. Some terms may not be used.
-The processes used to create and deliver a product or service

Accepted Answer

A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 8

Match the term with its definition. Some terms may not be used.
-The standards governing international certification of a firm's quality management procedures

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables

Question 9

Operations refers to the processes used to create and deliver a good or service.

Accepted Answer

A) True 
 B)False

Question 10

Match the term with its definition. Some terms may not be used.
-An index that determines the quantity to purchase in order to minimize total inventory costs

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 11

The traditional method of maintaining product quality has been the

Accepted Answer

A)  check sheet. 
B)  control chart. 
C)  inspection. 
D)  histogram. 
A)  check sheet. 
B)  control chart. 
C)  inspection. 
D)  histogram.

Question 12

Match the term with its definition. Some terms may not be used.
-The features of a product or service that enable it to satisfy customers' stated and implied needs

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables

Question 13

If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) ______ should be used.

Accepted Answer

A)  poka-yoke. 
B)  an attribute inspection. 
C)  acceptance sampling. 
D)  a variable inspection. 
A)  poka-yoke. 
B)  an attribute inspection. 
C)  acceptance sampling. 
D)  a variable inspection.

Question 14

Discuss the objectives of inventory management.

Accepted Answer

Inventory management is necessary to ens

Question 15

Which operations factor is centered around a firm's production capacity?

Accepted Answer

A)  Flexibility 
B)  Facilities and equipment 
C)  Choice of a joint venture 
D)  Customer demand 
A)  Flexibility 
B)  Facilities and equipment 
C)  Choice of a joint venture 
D)  Customer demand

Question 16

Match the term with its definition. Some terms may not be used.
-A method for keeping a running record of inventory

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 17

Match the term with its definition. Some terms may not be used.
-Contracting with a third party to take on and manage one or more of a firm's functions

Accepted Answer

A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 18

Jasper operates a machine shop. Orders from his customers are small but his machines can easily be set up to make other items for different customers. This type of manufacturing is known as:

Accepted Answer

A)  flexible manufacturing. 
B)  a job shop. 
C)  project manufacturing. 
D)  repetitive manufacturing. 
A)  flexible manufacturing. 
B)  a job shop. 
C)  project manufacturing. 
D)  repetitive manufacturing.

Question 19

Myra operates a punch press on a production line. Because she is slower than the operators both before and after her in the process, work stacks up at her press. Myra is a:

Accepted Answer

A)  bottleneck. 
B)  constraint. 
C)  defect. 
D)  hazard 
A)  bottleneck. 
B)  constraint. 
C)  defect. 
D)  hazard

Question 20

How can supplier performance be measured when selecting a new supplier? Discuss the SCOR model followed by other suggestions for good relations.

Accepted Answer

It is vitally important to choose suppli

Exam 21: Managing Operations

Which aspect is the most descriptive of a product operations as opposed to a service operations?

Most companies run out of stock from incorrect ordering.

If a small plumbing company is installing a TQM program, management should be aware that

According to The American Society for Quality, what features are necessary for TQM?

After defining operations management, discuss operational factors that will impact a firm's performance.

Match the term with its definition. Some terms may not be used. -A form of manufacturing with output that more closely resembles a product stream than individual products

Match the term with its definition. Some terms may not be used. -The processes used to create and deliver a product or service

Match the term with its definition. Some terms may not be used. -The standards governing international certification of a firm's quality management procedures

Operations refers to the processes used to create and deliver a good or service.

Match the term with its definition. Some terms may not be used. -An index that determines the quantity to purchase in order to minimize total inventory costs

The traditional method of maintaining product quality has been the

Match the term with its definition. Some terms may not be used. -The features of a product or service that enable it to satisfy customers' stated and implied needs

If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) ______ should be used.

Discuss the objectives of inventory management.

Which operations factor is centered around a firm's production capacity?

Match the term with its definition. Some terms may not be used. -A method for keeping a running record of inventory

Match the term with its definition. Some terms may not be used. -Contracting with a third party to take on and manage one or more of a firm's functions

Jasper operates a machine shop. Orders from his customers are small but his machines can easily be set up to make other items for different customers. This type of manufacturing is known as:

Myra operates a punch press on a production line. Because she is slower than the operators both before and after her in the process, work stacks up at her press. Myra is a:

How can supplier performance be measured when selecting a new supplier? Discuss the SCOR model followed by other suggestions for good relations.

The Entrepreneurial Life

Integrity and Ethics: Foundations for Success in Small Business

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management and the Small Business

Managing Human Resources

Managing the Firms Assets

Managing Risk in the Small Business

A: Managing Risk in the Small Business

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