Question 1

Match the term with its definition. Some terms may not be used.
-A method for counting different segments of the physical inventory at different times during the year

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 2

The basic quality tool that Kaoru Ishikawa recognized that identifies potential causes of a problem while sorting them into categories is the

Accepted Answer

A)  check sheet. 
B)  cause-and effect diagram. 
C)  control chart. 
D)  parento chart. 
A)  check sheet. 
B)  cause-and effect diagram. 
C)  control chart. 
D)  parento chart.

Question 3

Aaron operates a lemonade stand in the New York City's Central Park. His business is seasonal but within those seasons several other factor influence the demand for lemonade. Aaron is most likely to use _______________ to help him predict demand on a daily basis.

Accepted Answer

A)  associative forecasting 
B)  linear regression 
C)  historical sales data 
D)  the weather report 
A)  associative forecasting 
B)  linear regression 
C)  historical sales data 
D)  the weather report

Question 4

Duff's Buffet offers a discount for lunches on Tuesdays. Duff's is using:

Accepted Answer

A)  capacity planning. 
B)  a demand management strategy. 
C)  project marketing. 
D)  service inputs. 
A)  capacity planning. 
B)  a demand management strategy. 
C)  project marketing. 
D)  service inputs.

Question 5

Match the term with its definition. Some terms may not be used.
-A method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 6

A reason to buy component parts is

Accepted Answer

A)  closer coordination between scheduling and production. 
B)  equipment obsolescence. 
C)  improved plant utilization. 
D)  the parts are a specialty of the supplier. 
A)  closer coordination between scheduling and production. 
B)  equipment obsolescence. 
C)  improved plant utilization. 
D)  the parts are a specialty of the supplier.

Question 7

The Supply Chain Operations Reference model is a list of five critical factors when assessing a strategic alliance.

Accepted Answer

A) True 
 B)False

Question 8

Poka-yoke is a proactive approach that seeks to mistake-proof a firm's operations.

Accepted Answer

A) True 
 B)False

Question 9

Firms who pay attention to operating details are stronger than those who empower their customers for quality improvement.

Accepted Answer

A) True 
 B)False

Question 10

Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.

Accepted Answer

A) True 
 B)False

Question 11

Discuss principles of lean production, specifically the ways that the Toyota Production System uses to eliminate waste.

Accepted Answer

Soichiro Toyoda advocating eliminating:

Question 12

While large corporations have access to data mining techniques for insights into customer buying patterns, small companies typically cannot afford the software.

Accepted Answer

A) True 
 B)False

Question 13

Linda creates websites for her customers. Each one is designed to meet the specific needs of the customer. This type of manufacturing is called:

Accepted Answer

A)  continuous manufacturing. 
B)  flexible manufacturing. 
C)  project manufacturing. 
D)  repetitive manufacturing. 
A)  continuous manufacturing. 
B)  flexible manufacturing. 
C)  project manufacturing. 
D)  repetitive manufacturing.

Question 14

Match the term with its definition. Some terms may not be used.
-Product or service parameters that can be counted as being present or absent

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables

Question 15

At the weekly managers' meeting, Marcel is discussing how the company's product is made and delivered to its customers. Marcel is talking about:

Accepted Answer

A)  distribution. 
B)  human resources. 
C)  operations. 
D)  planning. 
A)  distribution. 
B)  human resources. 
C)  operations. 
D)  planning.

Question 16

Job shops in manufacturing use specialized equipment.

Accepted Answer

A) True 
 B)False

Question 17

The goal of lean production is to use the minimum amount of resources necessary to achieve a total bundle of satisfaction for the customer.

Accepted Answer

A) True 
 B)False

Question 18

Unless a firm is planning to market products in Europe or supply components to automakers in the U.S., getting ISO 9000 certification is a waste of time and money.

Accepted Answer

A) True 
 B)False

Question 19

Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

Accepted Answer

A)  customers. 
B)  employees. 
C)  management. 
D)  operations. 
A)  customers. 
B)  employees. 
C)  management. 
D)  operations.

Question 20

The quality of a finished product depends on the quality of the raw materials used to make it.

Accepted Answer

A) True 
 B)False

Exam 21: Managing Operations

Match the term with its definition. Some terms may not be used. -A method for counting different segments of the physical inventory at different times during the year

The basic quality tool that Kaoru Ishikawa recognized that identifies potential causes of a problem while sorting them into categories is the

Aaron operates a lemonade stand in the New York City's Central Park. His business is seasonal but within those seasons several other factor influence the demand for lemonade. Aaron is most likely to use _______________ to help him predict demand on a daily basis.

Duff's Buffet offers a discount for lunches on Tuesdays. Duff's is using:

Match the term with its definition. Some terms may not be used. -A method of inventory control based on the use of two containers for each item in inventory, one to meet current demand and the other to meet future demand

A reason to buy component parts is

The Supply Chain Operations Reference model is a list of five critical factors when assessing a strategic alliance.

Poka-yoke is a proactive approach that seeks to mistake-proof a firm's operations.

Firms who pay attention to operating details are stronger than those who empower their customers for quality improvement.

Because the small business owner must perform many functions that consume many hours each day, it is acceptable practice to decline a salesperson's request for an appointment.

Discuss principles of lean production, specifically the ways that the Toyota Production System uses to eliminate waste.

While large corporations have access to data mining techniques for insights into customer buying patterns, small companies typically cannot afford the software.

Linda creates websites for her customers. Each one is designed to meet the specific needs of the customer. This type of manufacturing is called:

Match the term with its definition. Some terms may not be used. -Product or service parameters that can be counted as being present or absent

At the weekly managers' meeting, Marcel is discussing how the company's product is made and delivered to its customers. Marcel is talking about:

Job shops in manufacturing use specialized equipment.

The goal of lean production is to use the minimum amount of resources necessary to achieve a total bundle of satisfaction for the customer.

Unless a firm is planning to market products in Europe or supply components to automakers in the U.S., getting ISO 9000 certification is a waste of time and money.

Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

The quality of a finished product depends on the quality of the raw materials used to make it.

The Entrepreneurial Life

Integrity and Ethics: Foundations for Success in Small Business

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management and the Small Business

Managing Human Resources

Managing the Firms Assets

Managing Risk in the Small Business

A: Managing Risk in the Small Business

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