Question 1

Match the term with its definition. Some terms may not be used.
-A system of classifying items in inventory by relative value

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 2

Shoichiro Toyoda, former president of Toyota Motors, built on Ford's concepts and focused on the need to eliminate waste from the production system. He followed a(n) _______ approach.

Accepted Answer

A)  assembly line 
B)  distribution 
C)  lean production 
D)  synchronous production 
A)  assembly line 
B)  distribution 
C)  lean production 
D)  synchronous production

Question 3

Adoption of the just-in-time inventory system requires

Accepted Answer

A)  the elimination of raw materials wherever possible. 
B)  an emphasis on work in progress. 
C)  a reduction in the firm's finished goods. 
D)  close cooperation with suppliers. 
A)  the elimination of raw materials wherever possible. 
B)  an emphasis on work in progress. 
C)  a reduction in the firm's finished goods. 
D)  close cooperation with suppliers.

Question 4

Which solution to a constraint would be more long term?

Accepted Answer

A)  Move maintenance times. 
B)  Rearrange schedules. 
C)  Subdivide work. 
D)  Expand capacity. 
A)  Move maintenance times. 
B)  Rearrange schedules. 
C)  Subdivide work. 
D)  Expand capacity.

Question 5

Manufacturers with seasonal demand schedules often hire temps during peak production and keep only skeleton crews the rest of the year.

Accepted Answer

A) True 
 B)False

Question 6

The cost of getting quality right may be more than a small business can bear.

Accepted Answer

A) True 
 B)False

Question 7

Hillary is the operations manager at a small company which imports English leather-goods for resale. In a recent meeting with the CEO, the decision was made that the small company would concentrate purchases with one supplier. What are reasons that this decision could have been made?

Accepted Answer

Four reasons are typically why a small b

Question 8

Sam's company can either make the components or buy them. He should decide to buy components from a supplier (as opposed to making them):

Accepted Answer

A)  when his plant has excess plant capacity. 
B)  when buying the components will require greater flexibility on the firm's part to accommodate the supplier. 
C)  if product quality would be the same (regardless of the firm's decision). 
D)  if the risk of equipment obsolescence can be transferred to the supplier. 
A)  when his plant has excess plant capacity. 
B)  when buying the components will require greater flexibility on the firm's part to accommodate the supplier. 
C)  if product quality would be the same (regardless of the firm's decision). 
D)  if the risk of equipment obsolescence can be transferred to the supplier.

Question 9

The importance of purchasing rests on three areas: quality, delivery, and service.

Accepted Answer

A) True 
 B)False

Question 10

Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.

Accepted Answer

A) True 
 B)False

Question 11

The terms repetitive manufacturing and mass production are synonymous.

Accepted Answer

A) True 
 B)False

Question 12

For service firms, the customer has to arrive before production begins resulting in employee scheduling issues.

Accepted Answer

A) True 
 B)False

Question 13

Match the term with its definition. Some terms may not be used.
-The use of a random, representative portion of products to determine the acceptability of an entire lot

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-Yoke
J)Quality
K)Total quality management
L)Variables

Question 14

An example of associative forecasting is when a concert promoter predicts attendance based on the trend of attendance of the same event in the same location in previous years.

Accepted Answer

A) True 
 B)False

Question 15

Continuous manufacturing refers to assembly lines that run 24 hours a day, seven days a week.

Accepted Answer

A) True 
 B)False

Question 16

Of the following, which is of greatest concern to a production manager?

Accepted Answer

A)  a bottleneck 
B)  capacity waste 
C)  a constraint 
D)  overproduction 
A)  a bottleneck 
B)  capacity waste 
C)  a constraint 
D)  overproduction

Question 17

Match the term with its definition. Some terms may not be used.
-An approach that emphasizes efficiency through elimination of waste

Accepted Answer

A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Flexible manufacturing systems 
C) Job shops 
D) Lean production 
E) Make-or-buy decisions
F)Operations
G)Outsourcing
H)Poka-yoke
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 18

Match the term with its definition. Some terms may not be used.
-A method of reducing inventory carrying costs by making or buying what is needed just as it is needed

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 19

Powerful companies, whether they are large or small, gain power when satisfying customer needs and wants better than their competitors.

Accepted Answer

A) True 
 B)False

Exam 21: Managing Operations

Match the term with its definition. Some terms may not be used. -A system of classifying items in inventory by relative value

Shoichiro Toyoda, former president of Toyota Motors, built on Ford's concepts and focused on the need to eliminate waste from the production system. He followed a(n) _______ approach.

Adoption of the just-in-time inventory system requires

Which solution to a constraint would be more long term?

Manufacturers with seasonal demand schedules often hire temps during peak production and keep only skeleton crews the rest of the year.

The cost of getting quality right may be more than a small business can bear.

Hillary is the operations manager at a small company which imports English leather-goods for resale. In a recent meeting with the CEO, the decision was made that the small company would concentrate purchases with one supplier. What are reasons that this decision could have been made?

Sam's company can either make the components or buy them. He should decide to buy components from a supplier (as opposed to making them):

The importance of purchasing rests on three areas: quality, delivery, and service.

Measuring quality in a service business is easier than measuring quality in a production business. All you have to do is ask the customer.

The terms repetitive manufacturing and mass production are synonymous.

For service firms, the customer has to arrive before production begins resulting in employee scheduling issues.

Match the term with its definition. Some terms may not be used. -The use of a random, representative portion of products to determine the acceptability of an entire lot

An example of associative forecasting is when a concert promoter predicts attendance based on the trend of attendance of the same event in the same location in previous years.

Continuous manufacturing refers to assembly lines that run 24 hours a day, seven days a week.

Of the following, which is of greatest concern to a production manager?

Match the term with its definition. Some terms may not be used. -An approach that emphasizes efficiency through elimination of waste

Match the term with its definition. Some terms may not be used. -A method of reducing inventory carrying costs by making or buying what is needed just as it is needed

Powerful companies, whether they are large or small, gain power when satisfying customer needs and wants better than their competitors.

The Entrepreneurial Life

Integrity and Ethics: Foundations for Success in Small Business

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Business

Professional Management and the Small Business

Managing Human Resources

Managing the Firms Assets

Managing Risk in the Small Business

A: Managing Risk in the Small Business

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