Exam 7: Logistics

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Briefly describe the four key areas of impact that logistics has on an organization.

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1.) Operational impact - logistics ensures that products are in the right quantities and places exactly when needed while balancing inventory needs, particularly challenging in JIT operations; 2.) Financial impact - large amounts of capital expenditures are required (facilities, inventory, equipment, vehicles) Explain logistics performance in terms of ROA and ROI, how to increase ROA, etc.; 3.) Marketing impact - logistics must understand customer requirements in terms or storage, delivery, and service needs; 4.) Packaging - logistics moves and handles the products and must understand requirements to ensure product integrity.

Achieving cost efficiencies through maximizing freight and miles travelled is known as:

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D

Reverse logistics directly adds value to a company because returns are an "order qualifier" for customers.

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Briefly describe the reverse logistics process and its impact on a firm's supply chain.

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Logistics delivers the product to a customer location, so it does not have a close connection to marketing or customers.

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Water and rail transportation modes are best utilized for shipping bulky, heavy shipments over long distances.

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Logistics focuses primarily on the "downstream" part of the supply chain.

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A "push" system of demand creates a more predictable environment the logistics function.

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A "pull" system of demand is more unpredictable and requires logistics to be responsive to customers.

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________ transportation might be best utilized for products with a short product life cycle and unpredictable demand:

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Factors in the marketplace that elevated logistics away from primarily a physical distribution focus include:

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When seeking to maximize economies of distance, logistics should utilize less-than-truckload shipments.

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Logistics has a significant financial impact on an organization because of the amount of capital expenditures required.

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In a cross-docking operation, products are never put into storage at the warehouse.

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The outbound side of the logistics function works with sourcing.

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Product packaging is a decision that must be made between logistics, marketing, and operations.

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Shipping by air transportation mode would be most ideal for pharmaceutical or high-tech products.

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Selecting the best mode of transportation for a product requires an understanding of the product being transported and customer service strategy.

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Storage decisions require a firm to balance costs and responsiveness to customers.

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The ability of customers to easily return goods has become a(n) ___________ for most retail and Internet businesses:

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