Question 1

Replacing a product after it has been sold is an external failure cost.

Accepted Answer

A) True 
 B)False

Question 2

The ISO 9000 series refers to

Accepted Answer

A) international guidelines for quality standards. 
B) provisions regarding benchmarking activities in the European Union. 
C) guidelines for appropriate expenditures on the various categories of quality costs. 
D) all of the above. 
A) international guidelines for quality standards. 
B) provisions regarding benchmarking activities in the European Union. 
C) guidelines for appropriate expenditures on the various categories of quality costs. 
D) all of the above.

Question 3

How do control charts mesh with the concept of total quality control (TQC)?

Accepted Answer

Control charts are graphical,statistical

Question 4

Product quality includes all of the following except

Accepted Answer

A) appeal. 
B) performance. 
C) durability. 
D) price. 
A) appeal. 
B) performance. 
C) durability. 
D) price.

Question 5

Process benchmarking creates the risk for a company to become stagnant.

Accepted Answer

A) True 
 B)False

Question 6

Compare and contrast results benchmarking and process benchmarking.

Accepted Answer

Results benchmarking is associated with

Question 7

Costs incurred to correct defects in products after shipment are referred to as ________________________________________.

Accepted Answer

external f

Question 8

Grade refers to one of many quality levels that a product or service has relative to the inclusion or exclusion of certain characteristics to satisfy customer needs.

Accepted Answer

A) True 
 B)False

Question 9

Costs of monitoring and compensating for mistakes not eliminated through prevention activities are referred to as ______________________________.

Accepted Answer

The answer of Costs of monitoring and compensating for mistakes...

Question 10

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year.
  Refer to Business Solutions Corporation.The cost of processing customer returns is

Accepted Answer

A) $9,000. 
B) $2,500. 
C) $22,500. 
D) $2,250. 
A) $9,000. 
B) $2,500. 
C) $22,500. 
D) $2,250.

Question 11

A benchmarking process that focuses on how best-in-class companies achieve their results is referred to as ___________________________________.

Accepted Answer

process be

Question 12

Historically,the cost of quality has been

Accepted Answer

A) included in account balances for items such as Work in Process Inventory and marketing expenses. 
B) detailed in various "cost of quality" account balances on the Income Statement. 
C) immaterial because no accounts were developed to detail these amounts. 
D) generally spent in the prevention rather than the appraisal category. 
A) included in account balances for items such as Work in Process Inventory and marketing expenses. 
B) detailed in various "cost of quality" account balances on the Income Statement. 
C) immaterial because no accounts were developed to detail these amounts. 
D) generally spent in the prevention rather than the appraisal category.

Question 13

Greensboro Corporation
Greensboro Corporation is a manufacturer of electronic blood pressure monitors for
home use.The following is a summary of quality costs for the first year of operations.
   Refer to Greensboro Corporation.What is the total failure cost?

Accepted Answer

F = Z + R + W = $14,

Question 14

What is continuous improvement? How does it relate to total quality management?

Accepted Answer

Continuous improvement is behavior that

Question 15

____ places the primary responsibility for quality on the maker or producer.

Accepted Answer

A) Pareto analysis 
B) Quality control 
C) Benchmarking 
D) Activity analysis 
A) Pareto analysis 
B) Quality control 
C) Benchmarking 
D) Activity analysis

Question 16

The most visible embodiment of total quality management in the United States is

Accepted Answer

A) being awarded the Deming Prize. 
B) achieving ISO 9000 certification. 
C) meeting industry standards. 
D) receiving the Baldrige Award. 
A) being awarded the Deming Prize. 
B) achieving ISO 9000 certification. 
C) meeting industry standards. 
D) receiving the Baldrige Award.

Question 17

Conducting a quality audit is an appraisal cost.

Accepted Answer

A) True 
 B)False

Question 18

Compliance costs include

Accepted Answer

A) yes no no 
B) no yes yes 
C) yes yes no 
D) yes yes yes 
A) yes no no 
B) no yes yes 
C) yes yes no 
D) yes yes yes

Question 19

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year.
  Refer to Business Solutions Corporation.The total rework cost is

Accepted Answer

A) $7,500. 
B) $15,000. 
C) $2,500. 
D) $3,750. 
A) $7,500. 
B) $15,000. 
C) $2,500. 
D) $3,750.

Question 20

Reverse engineering is used in

Accepted Answer

A) statistical process control. 
B) process benchmarking. 
C) results benchmarking. 
D) price fixing. 
A) statistical process control. 
B) process benchmarking. 
C) results benchmarking. 
D) price fixing.

Replacing a product after it has been sold is an external failure cost.

The ISO 9000 series refers to

How do control charts mesh with the concept of total quality control (TQC)?

Product quality includes all of the following except

Process benchmarking creates the risk for a company to become stagnant.

Compare and contrast results benchmarking and process benchmarking.

Costs incurred to correct defects in products after shipment are referred to as ________________________________________.

Grade refers to one of many quality levels that a product or service has relative to the inclusion or exclusion of certain characteristics to satisfy customer needs.

Costs of monitoring and compensating for mistakes not eliminated through prevention activities are referred to as ______________________________.

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year. Refer to Business Solutions Corporation.The cost of processing customer returns is

A benchmarking process that focuses on how best-in-class companies achieve their results is referred to as ___________________________________.

Historically,the cost of quality has been

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use.The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation.What is the total failure cost?

What is continuous improvement? How does it relate to total quality management?

____ places the primary responsibility for quality on the maker or producer.

The most visible embodiment of total quality management in the United States is

Conducting a quality audit is an appraisal cost.

Compliance costs include

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year. Refer to Business Solutions Corporation.The total rework cost is

Reverse engineering is used in

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, support Department Allocations, and Transfer Pricing

Performance Measurement, balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters

Exam 17: Implementing Quality Concepts

Replacing a product after it has been sold is an external failure cost.

The ISO 9000 series refers to

How do control charts mesh with the concept of total quality control (TQC)?

Product quality includes all of the following except

Process benchmarking creates the risk for a company to become stagnant.

Compare and contrast results benchmarking and process benchmarking.

Costs incurred to correct defects in products after shipment are referred to as ________________________________________.

Grade refers to one of many quality levels that a product or service has relative to the inclusion or exclusion of certain characteristics to satisfy customer needs.

Costs of monitoring and compensating for mistakes not eliminated through prevention activities are referred to as ______________________________.

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year. Refer to Business Solutions Corporation.The cost of processing customer returns is

A benchmarking process that focuses on how best-in-class companies achieve their results is referred to as ___________________________________.

Historically,the cost of quality has been

Greensboro Corporation Greensboro Corporation is a manufacturer of electronic blood pressure monitors for home use.The following is a summary of quality costs for the first year of operations. Refer to Greensboro Corporation.What is the total failure cost?

What is continuous improvement? How does it relate to total quality management?

____ places the primary responsibility for quality on the maker or producer.

The most visible embodiment of total quality management in the United States is

Conducting a quality audit is an appraisal cost.

Compliance costs include

Business Solutions Corporation Business Solutions Corporation is a manufacturer of a versatile statistical calculator.The following information is a summary of defective and returned units for the previous year. Refer to Business Solutions Corporation.The total rework cost is

Reverse engineering is used in

Introduction to Cost Accounting

Cost Terminology and Cost Behaviors

Predetermined Overhead Rates, flexible Budgets, and Absorptionvariable Costing

Activity-Based Management and Activity-Based Costing

Job Order Costing

Process Costing

Standard Costing and Variance Analysis

The Master Budget

Break-Even Point and Cost-Volume-Profit Analysis

Relevant Information for Decision Making

Allocation of Joint Costs and Accounting for By-Products

Introduction to Cost Management Systems

Responsibility Accounting, support Department Allocations, and Transfer Pricing

Performance Measurement, balanced Scorecards, and Performance Rewards

Capital Budgeting

Managing Costs and Uncertainty

Inventory and Production Management

Emerging Management Practices

Filters